Townsville Office Administrator | Client Services & Growth

Aia; Townsville City; On-site; AUD 122,000 - 149,000; Full time

Benefits offered by this job

Competitive remuneration

Salary packaging

Generous leave entitlements

Birthday leave

Above-award benefits

Professional development

Meaningful leadership

Supportive workplace

Lead with Purpose. Strengthen Cities.

Job summary

Centacare North Queensland is seeking a passionate and experienced Manager Family and Community Resilience to lead a diverse portfolio of family support, early intervention and community resilience services across North Queensland.

Based in Townsville, you will provide strategic and operational leadership, building partnerships and guiding programs to improve outcomes for children, families and communities.

Qualifications

• Relevant tertiary qualifications in Social Sciences, Social Work, Psychology, Behavioural Sciences or related discipline.
• Minimum of five years’ experience in social or community services management.
• Experience leading multidisciplinary teams across multiple locations.

Responsibilities

• Lead and inspire multidisciplinary teams across North Queensland, fostering collaboration and professional growth.
• Drive quality service delivery across family support, early intervention and resilience programs.
• Build partnerships with government agencies, funding bodies and community organisations.
• Oversee program performance, governance, budgets, safeguarding and risk management.
• Champion community resilience and coordinate disaster recovery activities.
• Shape the future of services by identifying emerging needs and opportunities.

Skills

Leadership

Program management

Stakeholder engagement

Risk management

Communication

Team leadership

Education

Social sciences / Social work or related discipline

Job description

Job Description

Centacare North Queensland is a not-for-profit organisation dedicated to strengthening the wellbeing and resilience of individuals, families and communities across North Queensland.

Through our diverse range of counselling, family support, disability, youth, homelessness and community services, we make a meaningful difference in the lives of those we support.

Benefits you will enjoy

• Competitive remuneration – SCHADS Level 8, salary from $135,300 per annum + superannuation.
• Salary packaging – Access to not-for-profit salary packaging of up to $15,900 per annum through Eziway Salary Packaging.
• Generous leave entitlements – Five weeks of annual leave plus 17.5% leave loading.
• Birthday leave – An additional day of paid leave to celebrate your birthday.
• Above-award benefits – Including additional compassionate leave, service-based annual leave and a continuous employment bonus, subject to eligibility.
• Professional development – Ongoing opportunities to develop your leadership capabilities and professional expertise.
• Meaningful leadership – The opportunity to lead services that make a lasting difference across regional, rural and remote communities.
• Supportive workplace – Join a collaborative, inclusive and values-driven organisation committed to making a positive impact.
• Lead with Purpose. Strengthen Communities. Make a Lasting Impact.

About The Role:

Centacare North Queensland is seeking a passionate and experienced Manager Family and Community Resilience to lead a diverse portfolio of family support, early intervention and community resilience services across North Queensland.

Based in Townsville, this is an exciting opportunity to provide strategic and operational leadership across programs including Remote Area Integrated Family Support Services (RAIFSS), BRIDGE Family Support, youth support and community resilience initiatives.

You’ll play a key role in strengthening service delivery, supporting teams across regional and remote communities, building valuable partnerships and leading initiatives that help individuals, families and communities thrive.

From supporting vulnerable families to coordinating disaster recovery responses and community-wide initiatives, this is a leadership role where your work will have a genuine and lasting impact.

Joining a values-driven, supportive and inclusive team, you will:

• Lead and inspire multidisciplinary teams across North Queensland, fostering a positive culture of collaboration, accountability and professional growth.
• Drive quality service delivery across family support, early intervention and community resilience programs, ensuring services are responsive, culturally safe and evidence-informed.
• Build strong partnerships with government agencies, funding bodies, community organisations and key stakeholders to strengthen services and community outcomes.
• Oversee program performance and governance – including funding agreements, budgets, workforce planning, safeguarding, risk management and continuous improvement.
• Champion community resilience – coordinating disaster recovery activities, staff mobilisation and initiatives that strengthen families and communities during times of need.
• Shape the future of services – identifying emerging community needs and opportunities to improve, develop and sustain programmes across the region.

Skills And Experiences

• Relevant tertiary qualifications in Social Sciences, Social Work, Psychology, Behavioural Sciences or a related discipline, with a minimum of five years’ experience in social or community services management.
• Demonstrated leadership experience across family support, early intervention, community-based or related human services programs.
• Experience working within regional, rural or remote communities, together with knowledge of the Human Services Quality Framework and government-funded service requirements, will be highly regarded.
• Strong people leadership skills, with the ability to inspire, support and manage multidisciplinary teams across multiple locations.
• Proven experience in programme management, operational planning, service delivery, performance monitoring and continuous improvement.
• Sound knowledge of child safeguarding, risk management, legislative requirements and quality service delivery within the community services sector.
• Highly developed communication and stakeholder engagement skills, with the ability to build meaningful partnerships across government, community and funding organisations.
• A commitment to culturally safe, inclusive and strengths-based practices that support positive outcomes for children, families and communities.
• A current Queensland Driver Licence, or the ability to obtain and maintain one.
• The ability to obtain and maintain a Working with Children Blue Card, NDIS Worker Screening Clearance and satisfactory National Police Check.

Welcome to an inclusive environment

Centacare North Queensland is a Child Safe and Equal Opportunity Employer. People from diverse backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, and people from culturally and linguistically diverse backgrounds, are encouraged to apply.

Applicants must have appropriate work rights in Australia.

We appreciate your interest and look forward to receiving your application.