Tools Retail Specialist – Repairs & Warranty Support

Total Tools; Rockhampton Regional; Presencial; AUD 45.000 - 60.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive wages

Flexible rosters

Ongoing product training

Descripción de la vacante

Total Tools Rockhampton is seeking a Full Time Retail Sales Assistant with a real passion for tools and trades. This role emphasizes customer service and the ability to work across sales and repairs teams in a busy store environment.

You will handle repairs and warranty processing, liaise with suppliers, and support customers with timely updates. A proactive, detail‑oriented approach and comfort with computer systems will help you succeed in this role.

Formación

• Strong organisational skills with excellent attention to detail.
• Confident communication skills and a customer‑first approach.
• Ability to manage multiple tasks and prioritise workloads effectively.
• Strong administration, computer and data‑entry skills.
• A proactive approach to following up outstanding tasks and meeting deadlines.
• Ability to work independently and as part of a team.
• Experience in retail, customer service, administration or warranty processing is highly regarded.
• Knowledge of power tools, trade equipment or the hardware industry would be advantageous but is not essential.

Responsabilidades

• Manage all inbound and outbound repairs, warranty claims and service requests.
• Accurately process, record and track repairs and warranty claims through internal systems.
• Liaise with suppliers, manufacturers and authorised repair agents to ensure timely resolutions.
• Coordinate the dispatch and receipt of tools and equipment requiring repairs or assessment.Proactively follow up outstanding repairs and warranty claims to minimise turnaround times.
• Communicate with customers regarding repair progress, expected timeframes and outcomes.
• Ensure all warranty documentation, proof of purchase and claim details are accurately maintained.
• Work closely with the sales and management teams to resolve customer enquiries and concerns.
• Maintain an organised, efficient and compliant repairs and warranty area.

Conocimientos

Customer service

Communication

Time management

Administration

Data entry

Teamwork

Herramientas

Computer systems

Descripción del empleo

Total Tools Rockhampton is seeking a Full Time Retail Sales Assistant with a real passion for tools and trades. This role emphasizes customer service and the ability to work across sales and repairs teams in a busy store environment.

You will handle repairs and warranty processing, liaise with suppliers, and support customers with timely updates. A proactive, detail‑oriented approach and comfort with computer systems will help you succeed in this role.