Assistant Concession Manager – Premium Watches & Service

TISSOT; Bourke; On-site; AUD 55,000 - 75,000; Full time

Job summary

Tissot Australia is seeking an exceptional Assistant Manager to lead our concession at Myer Bourke Street Melbourne. Reporting to the Melbourne Multi-Site Manager, you’ll drive sales, coach the team, and ensure the Tissot brand is represented to the highest standard, delivering an outstanding customer experience.

This role blends people leadership with luxury retail, requiring a passion for Swiss watchmaking, strong product knowledge, stock control, training, and a commitment to visual

Qualifications

• Retail management or supervisory experience.
• Strong customer service and relationship-building skills.
• Excellent leadership and people management skills.
• Strong communication and organisational skills.
• Experience in inventory and stock management.
• Understanding of basic retail financials.

Responsibilities

• Deliver exceptional customer service and lead by example.
• Drive sales targets, budgets and KPIs.
• Lead, coach and motivate the team.
• Set clear customer service and selling standards.
• Build strong customer relationships and resolve complaints.
• Deliver a high standard across every stage of the selling cycle.
• Conduct regular product, sales and operational training.
• Maintain Tissot product and visual merchandising standards.
• Oversee daily concession operations and cash handling.
• Manage stock, inventory and stocktake processes.
• Communicate key matters to the Melbourne Multi-Site Manager.
• Complete reporting, administration and compliance requirements.

Skills

Retail management

Customer service

Team leadership

Sales targets

Stock management

Communication

Tools

Word

Excel

Job description

Tissot Australia is seeking an exceptional Assistant Manager to lead our concession at Myer Bourke Street Melbourne. Reporting to the Melbourne Multi-Site Manager, you’ll drive sales, coach the team, and ensure the Tissot brand is represented to the highest standard, delivering an outstanding customer experience.

This role blends people leadership with luxury retail, requiring a passion for Swiss watchmaking, strong product knowledge, stock control, training, and a commitment to visual