Territory Solutions Specialist - Biosuture - Adelaide

jj; Adelaide; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Parental leave (up to 18 weeks)

Volunteer leave (4 days)

Annual leave purchase option

Wellbeing Day

Wellness Reimbursement

Employee Assistance Program

Enhanced caregiver leave

Life insurance

Job summary

Johnson & Johnson in Adelaide is seeking an entry-level Territory Solution Specialist to join our Biosuture team. You will work with hospital customers to provide inventory and billing solutions and product education support, strengthening partnerships and enabling the team to execute sales and marketing strategies across Adelaide.

Based in Adelaide, you will collaborate with a high-performing sales group, travel to hospitals in the metro area and occasionally regional SA.

Qualifications

• Degree qualified and experience in the Hospital/Operating Theatre environment preferred.
• Strong inventory management, customer service and attention to detail.
• Computer systems savvy with excellent communication and presentation skills.

Responsibilities

• Driving inventory and supply management excellence through MyShelf stock management, order generation, and proactive support to ensure customers have the right products available when needed
• Building trusted customer partnerships by providing education, product support, and inventory solutions to healthcare professionals, ensuring an exceptional customer experience and strong clinical outcomes
• Supporting business growth and account success by identifying customer needs, collaborating with Product Specialists, and uncovering opportunities that strengthen key account relationships and portfolio performance
• Collaborate across a high-performing team to manage product recalls, back-order resolutions, customer training initiatives, and cross-functional projects that deliver value for customers and the wider business

Skills

Accountability

Analytical Reasoning

Customer Acquisition

Customer Centricity

Customer Effort Score

Customer Intelligence

Customer Journey Mapping

Customer Knowledge

Customer Retentions

Customer Success Management (CSM)

Data Reporting

Data Savvy

Process Oriented

Sales Enablement

Sales Support

Service Excellence

Versatility

Education

Degree qualified

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Sales Enablement

Job Sub Function: Customer Success Management

Job Category: Business Enablement/Support

All Job Posting Locations: Adelaide, South Australia, Australia

Job Description:

About Surgery

Fuelled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalised treatments.

Are you passionate about improving and expanding the possibilities of surgery? Ready to join a team that’s reimagining how we heal? Our Surgery Team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the world’s most prevalent conditions such as obesity, cardiovascular disease and cancer. Patients are waiting.

Visit us at https://www.jnj.com/medtech to see how your unique talents will help patients on their journey to wellness.

The Opportunity

Entry level opportunity for a Territory Solution Specialist to join our Biosuture team in South Australia.

Based in Adelaide, you'll work closely with hospital customers to provide inventory and billing solutions, and product/education support. Working alongside a high-performing sales team, you'll strengthen customer partnerships and assist the Wound Closure Team to effectively execute their sales and marketing strategies across Adelaide.

If you are a driven, organised and detail-oriented individual with a strong desire to learn and grow in the medical device field, we want to hear from you!

Responsibilities

• Driving inventory and supply management excellence through MyShelf stock management, order generation, and proactive support to ensure customers have the right products available when needed
• Building trusted customer partnerships by providing education, product support, and inventory solutions to healthcare professionals, ensuring an exceptional customer experience and strong clinical outcomes
• Supporting business growth and account success by identifying customer needs, collaborating with Product Specialists, and uncovering opportunities that strengthen key account relationships and portfolio performance
• Collaborate across a high-performing team to manage product recalls, back-order resolutions, customer training initiatives, and cross-functional projects that deliver value for customers and the wider business

About You

• Degree qualified and experience in the Hospital and/or Operating Theatre environment preferred but not essential
• Strong inventory management, customer service and attention to detail
• Computer systems savvy with excellent communication and presentation skills
• Ability to work independently and as part of a team, a positive can-do attitude and strong organisation and time management skills

Why Choose Us

• Competitive remuneration package
• Continuous training and support
• Award-winning leadership development programs
• Inclusive, flexible, and accessible working arrangements
• Equal opportunity employer supporting diversity and inclusion

Our Benefits

• Up to 18 weeks of parental leave to support new parents
• 4 days of volunteer leave to give back to the community
• Option to purchase up to 2 weeks of additional annual leave for extra time off
• Enjoy a dedicated Wellbeing Day to prioritise self-care
• Global Wellness Reimbursement of $780 per year for healthy eating, exercise, or mindfulness activities
• Access to an Employee Assistance Program for personal and professional support
• Enhanced leave provisions for compassionate (caregiver) leave, providing up to 30 days of additional support
• Life insurance coverage for added peace of mind

And much more...

This position requires regular travel to hospitals in Adelaide Metro and occasional travel to regional SA. All applicants must have rights to work in Australia, a reliable car and a valid Driver Licence.

Required Skills:

Accountability, Analytical Reasoning, Customer Acquisition, Customer Centricity, Customer Effort Score, Customer Intelligence, Customer Journey Mapping, Customer Knowledge, Customer Retentions, Customer Success Management (CSM), Data Reporting, Data Savvy, Process Oriented, Sales Enablement, Sales Support, Service Excellence, Versatility

Preferred Skills:

Accountability, Analytical Reasoning, Customer Acquisition, Customer Centricity, Customer Effort Score, Customer Intelligence, Customer Journey Mapping, Customer Knowledge, Customer Retentions, Customer Success Management (CSM), Data Reporting, Data Savvy, Process Oriented, Sales Enablement, Sales Support, Service Excellence, Versatility