Terminal Operations Coordinator

Northern Territory Airports; Darwin; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Modern workspace

Health & wellbeing initiatives

Free car parking

Flexible working options

5 days bonus leave

Employee events

Job summary

Airport Development Group (ADG) is seeking a highly organized, customer-focused Terminal Customer Experience Officer to support terminal operations, car park and ground transport activities. You will coordinate daily admin, manage service contracts, and ensure high standards of service for passengers, tenants and partners.

You will work with airlines, law enforcements and regulators to address operational matters, while maintaining records and supporting invoicing and cost control in a dynamic

Qualifications

• Strong customer service experience in high-interaction environments.
• Excellent written and verbal communication skills.
• Able to manage competing priorities with minimal supervision.
• Eligibility for Aviation Security Identification Card (ASIC) is required.

Responsibilities

• Coordinate day-to-day terminal operations and car park activities.
• Support the Terminal Operations Manager and wider team with administrative tasks.
• Liaise with airlines, regulators and tenants to address operations and security matters.
• Maintain records, assist with invoice processing and monitor costs.
• Ensure compliance with WHS, environmental and regulatory requirements.

Skills

Customer service

Communication

Problem solving

Stakeholder liaison

Tools

TechnologyOne

SharePoint

Progen

Job description

We’re seeking a highly organised and customer-focused individual to join our dynamic airport operations team. As a Terminal Customer Experience Officer, you'll play a central role in ensuring the smooth and safe operation of our terminal facilities, supporting a wide range of stakeholders and contributing to an exceptional airport experience for passengers, tenants, and partners. If you enjoy variety in your day, thrive in a fast-paced environment, and take pride in delivering excellent service, this could be the perfect opportunity for you.

The primary objective of the Terminal Operations Coordinator is to co-ordinate the day-to-day administration of Terminal operations, commercial, airport car parking facilities and ground transport activities and support the Terminals team to provide quality of service to customers of the airport including administrative support where necessary.

About the Position

In this diverse and hands-on role, you’ll support the Terminal Operations Manager and the wider team in day-to-day operations, contingency planning, and risk management. You’ll work closely with airlines, law enforcement, and regulatory agencies to address operational and security matters, always ensuring compliance with legislation and internal policies. From coordinating terminal activities and car park operations to responding to property tenant queries and overseeing minor facilities works, your contributions will touch almost every aspect of airport life.

You’ll play an active role in customer service initiatives, contribute insights to redevelopment projects, and manage service contracts to ensure quality and performance standards are met. Your responsibilities will also include maintaining records, supporting invoice processing, monitoring costs, and helping to ensure compliance with WHS, environmental, and regulatory requirements. This is a collaborative role that requires regular communication with internal and external stakeholders and offers the opportunity to make a visible impact in a high-profile environment.

Selection Criteria

To thrive in this role, you'll bring strong customer service experience, ideally from a transactional or high-interaction environment such as retail or hospitality. You’re organised, detail-oriented, and confident managing competing priorities with minimal supervision. Your communication skills are both written and verbal are exceptional, and you’re comfortable liaising with people at all levels. You have a basic understanding of accounting principles and experience maintaining administrative systems and accurate data records.

You’re a natural problem-solver with a proactive mindset and the ability to adapt quickly to new systems and processes. Eligibility for an Aviation Security Identification Card (ASIC) is required, along with a current NT driver’s licence or the ability to obtain one.

It’s a bonus if you also have experience or knowledge in property or facilities management, exposure to parking management systems, and familiarity with platforms like TechnologyOne, SharePoint, Progen, or other contract management tools. While these are not essential, they will help you settle quickly into the role and expand your impact.

Why ADG?

Airport Development Group (ADG) owns and manages diverse infrastructure assets across the Northern Territory including airports, hotels, aviation, and commercial buildings. Investing, developing, and managing long term infrastructure to grow the Territory and Northern Australia.

ADG is entering an exciting period of growth, this is a unique opportunity for you to join us as we are embracing change and preparing for the bright future for our organisation.

ADG offers a competitive salary with a range of benefits including:

• Professional, diverse and modern workspace
• Employee Health & Wellbeing initiatives including a living well rebate
• Free car parking facilities
• Flexible working options
• Additional 5 days bonus leave
• Employee events, awards and recognition initiatives

At ADG we embrace equality, diversity and inclusion. We encourage applications from Aboriginal and Torres Strait Islander peoples, people with disabilities, and individuals from culturally diverse backgrounds.