Terminal Aviation Security Manager

ISS Facility Services (Australia); City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Job summary

A leading security service provider is seeking a Terminal Aviation Security Manager to oversee operations at Melbourne Airport. The role involves ensuring compliance and customer satisfaction while leading a team of Aviation Protection officers. Ideal candidates will have strong leadership skills and experience in the aviation sector. A competitive salary package and opportunities for career development are offered.

Benefits

Competitive salary package

Career development opportunities

Qualifications

• Proven customer service excellence in aviation or similar environments.
• Strong leadership and mentoring capabilities.
• Experience in managing operational compliance and performance.
• Excellent verbal and written communication skills.
• Organized, outcome-focused, and deadline-driven.
• High personal integrity and professionalism.
• Aviation industry or airline operational experience highly desirable.

Responsibilities

• Lead and coordinate daily operations and compliance activities.
• Act as the first escalation point for security-related concerns.
• Conduct spot audits and support internal investigations.
• Monitor staffing, rostering, and operational calendars.
• Drive performance management and staff development.
• Champion customer service aligned with ISS and Melbourne Airport standards.
• Support innovation and continuous improvement initiatives.
• Promote and maintain OH&S standards and practices.

Skills

Customer service excellence

Leadership

Operational compliance

Communication skills

Organizational skills

High integrity

Hospitality experience

Aviation operational experience

Job description

Overview

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Job no: 537798

Work type: Full time

Location: Melbourne

Categories: Security - Aviation, Management

About ISS

ISS Security is seeking a dynamic and experienced Terminal Aviation Security Manager to lead day-to-day operational activities at Melbourne Airport. This pivotal role ensures smooth operations, compliance excellence, and outstanding customer experiences across all ISS aviation points. You’ll be the first point of escalation for Aviation Protection officers and a champion of our core values and leadership principles.

Key Responsibilities

• Lead and coordinate daily operations and compliance activities
• Act as the first escalation point for security-related concerns
• Conduct spot audits and support internal investigations
• Monitor staffing, rostering, and operational calendars
• Drive performance management and staff development
• Communicate operational changes and release SOPs/toolbox talks
• Champion customer service aligned with ISS and Melbourne Airport standards
• Support innovation and continuous improvement initiatives
• Promote and maintain OH&S standards and practices

What We’re Looking For

• Proven customer service excellence in aviation or similar environments
• Strong leadership and mentoring capabilities
• Experience in managing operational compliance and performance
• Excellent verbal and written communication skills
• Organised, outcome-focused, and deadline-driven
• High personal integrity and professionalism
• Hospitality, sales, or customer-facing roles
• Aviation industry or airline operational experience highly desirable

What is in for you?

• Be part of a global leader in integrated facilities services and aviation security
• Work with passionate professionals committed to excellence
• Competitive salary package and career development opportunities

To apply for this role please click on the 'apply' link and complete the online application.

ISS is passionate about creating a culture that values inclusion and diversity, where all our people are treated fairly and respectfully. We encourage applications from Aboriginal and Torres Strait Islander peoples, Veterans, people with disability, people from different cultural backgrounds and lesbian, gay, bisexual, transgender, intersex, queer and asexual (LGBTIQA+) people.

We are an ethical employer, recognised by the industry for paying fairly and ensuring a safe working environment for all our staff. Read more about ISS in Australia and New Zealand on our website. www.au.issworld.com

Advertised: 27 Aug 2025 AUS Eastern Standard Time

Lead daily aviation operations, drive compliance, and elevate the passenger experience at Melbourne Airport.