Tennis World - Customer Experience Supervisor - NSW

Tennis-Australia; Sydney; On-site; AUD 70,000 - 95,000; Full time

Benefits offered by this job

Onsite gym

Health & wellbeing benefits

Event tickets

Parental leave (up to 26 weeks)

Job summary

Tennis Australia is seeking a Customer Service Supervisor for Tennis World NSW in Sydney on a permanent, full-time basis. The role covers afternoon shifts Tue–Sat 2-10pm and focuses on delivering exceptional front‑of‑house experiences in a vibrant tennis and hospitality setting.

You will lead FOH operations, monitor staff performance, provide coaching, and ensure seamless bookings and customer service across all touchpoints. Police and Working with Children checks may be required.

Qualifications

• Strong customer service, communication and relationship-building skills.
• Excellent organisational and administrative abilities.
• Experience in sports, events, retail, or hospitality is desirable.

Responsibilities

• Oversee all front-of-house operations in a friendly, efficient manner.
• Maintain and uphold high facility standards across Tennis World Sydney.
• Support internal and external bookings and manage stakeholder relationships to ensure service excellence.

Skills

Customer service

Leadership

Front‑of‑house

Administration

Job description

At Tennis World, tennis is our focus and our passion, and we are committed to ensuring the sport is easy to access, enjoyable to play, and offers engaging programs wherever we operate. Our programs open many doors in growing grassroots participation and offers a fantastic range of programs that combines tennis, fitness, and fun into the one.To help us in achieving our plans we are looking for a Customer Service Supervisor to join our team at Tennis World NSW on a permanent, full-time basis. This role will be to support the afternoon shifts Tuesday-Saturday 2-10pm.We believe tennis is a sport that is open for all, and we want our team to reflect the communities we work and play in. We strongly encourage women, Aboriginal and Torres Strait Islander people, people who identify as LGBTQI, people with a disability and people from culturally diverse backgrounds to apply.About the roleWe're looking for a proactive, customer-focused team member who is passionate about delivering exceptional experiences and contributing to a vibrant tennis and hospitality environment.In this role you will be responsible for:All aspects of front of house operations are delivered in a friendly and effective manner, including presenting a fresh, clean uncluttered Pro Shop and retail environmentMaintain and deliver high standards of facility management across all areas within the responsibility of Tennis World SydneyOversee the consistent delivery of excellent customer service and administration at FOH by regularly monitoring performance and offering feedback, training and support to staff as requiredSupport all internal and external bookings at Tennis World Sydney, identifying any ways to improve stakeholder relationships to ensure our customer service standards are maintainedEnsure team engagement and monitor staff productivity, morale, teamwork, communication and job satisfactionAbout youTo be successful in this role you will have:Strong customer service, communication and relationship-building skills, with the ability to engage effectively with clients, members and key stakeholdersExcellent organisational, administrative and operational skills, with the ability to prioritise workloads, manage competing deadlines and maintain high attention to detailExperience in sports, events, retail, functions or hospitality environments desirableQualifications in food and beverage, first aid and responsible serving of alcohol desiredAbility to work autonomously and collaboratively within a team, with demonstrated leadership or supervisory capabilitiesHold (or be willing to obtain) a current Police Check and Working with Children CheckPreparedness to be flexible regarding working hours and arrangements relating to work associated with Tennis AustraliaWhat’s to love?Career development with a range of formal education and on the job training opportunitiesTickets to the Australian Open plus Superbox tickets to events at Rod Laver & John Cain ArenaHealth & wellbeing benefits, including access to CorePlus Pilates and other wellbeing initiativesOnsite gym, tennis facilities & free onsite car parkingSalary packaging & a range of discounts from our sponsorship partnersAttractive leave benefits - with up to 26 weeks of paid parental leave for all primary caregivers and Sorry Business and Ceremonial Leave for Aboriginal and Torres Strait Islander employeesWe are proud to be recognised as an employer of choice for women by WORK180To ApplyIf you think you’re up to the challenge, we’d love to hear from you! Please submit your resume and cover letter via our online application system. Please note, only applications submitted through our system will be considered.If you need assistance or adjustments to fully participate in the application process, please contact [e-mail] close 5th October 2026, however, we will be reviewing applications as they are received, therefore this role may close sooner if we find the right candidate.Tennis Australia is committed to providing a safe environment for all tennis participants, including children and young people. It is essential everyone involved with delivering tennis in Australia understands their responsibility in relation to child-safety.We believe playing makes life better and we are always on the lookout to talented people to join our team and help us create a playful world through tennis.Even if we are not currently advertising the position that you are looking for today, we may be tomorrow. There are a number of ways that you can keep up-to-date with new opportunities as they happen.We encourage you to create a profile and register for our job alerts, as well as follow Tennis Australia on LinkedIn to stay up to date on the latest news and opportunities.