Tenant Engagement Coordinator

Nesti Housing; Western Australia; On-site; AUD 60,000 - 80,000; Full time

Job summary

A leading housing provider is seeking a compassionate Tenant Engagement Coordinator in Western Australia. You will connect individuals with suitable homes and provide expert guidance in navigating the SDA options. The role requires strong experience in the disability sector and effective collaboration with multiple stakeholders. Competitive salary and a supportive team environment are offered, along with the chance to make a real difference in people's lives.

Benefits

Competitive salary

Vehicle allowance

Laptop and Mobile Phone provided

Work-life balance

Convenient office location

Qualifications

• At least 2 years’ experience working in the disability or community sector.
• Comprehensive knowledge of the disability services sector.
• Strong ability to build meaningful connections with diverse stakeholders.
• Motivated communicator who thrives on connecting people with housing.

Responsibilities

• Match people with suitable SDA homes to ensure occupancy.
• Provide support to individuals exploring SDA options.
• Coordinate smooth transitions for new tenants.
• Deliver ongoing tenancy support for positive experiences.
• Collaborate with various stakeholders for successful tenancies.

Skills

Experience in the disability sector

Understanding of NDIS

Customer service skills

Collaboration

Job description

Are you a compassionate and motivated individual with at least 2-5 years' experience in the disability or community sector? Do you have a comprehensive understanding of the NDIS and supporting people with disability to find their forever homes in Specialist Disability Accommodation (SDA)? If so, we want to hear from you!

• Competitive salary with opportunity to salary package
• Vehicle allowance
• Laptop and Mobile Phone provided
• Be part of a professional, values-led team and organisation that truly supports work-life balance.
• Convenient office location with parking options in Victoria Park

Nesti: Supporting people with disabilities to find their forever homes

Nesti is a trusted housing provider delivering high-quality housing and accommodation solutions that empower Western Australians to live with independence, dignity, and stability. Our services span Specialist Disability Accommodation (SDA), Community Housing, Repairs and Maintenance, and Real Estate.

We work in close partnership with individuals seeking housing, their support networks, investors, and developers to deliver exceptional property, tenancy, and asset management services. At Nesti, we’re not just providing homes, we’re bringing opportunity home.

As a Tenant Engagement Coordinator, you'll play a leading role in championing our purpose of empowering people to live their best life by:

• Connecting people with their future homes: This role is all about matching the right person with the right home and ensuring our SDA homes are always tenanted.
• Offering Expert Guidance: Provide comprehensive support to individuals seeking and exploring SDA options.
• Seamless Onboarding: Coordinate a smooth transition for new tenants moving into their new homes.
• Superior Customer Service: Deliver ongoing tenancy support and ensure a positive experience throughout the tenancy.
• Collaboration is Key: Work closely with SIL providers, Developers, Landlords, Marketing, Property Managers, and other members of the Nesti team to create successful tenancies.

About you:

• You have at least 2 years’ experience working in the disability or community sector.
• You possess comprehensive knowledge of the disability services sector and a strong understanding of the complexities associated with the National Disability Insurance Scheme (NDIS).
• You demonstrate a strong ability to build meaningful connections and collaborate effectively with people with disability and a diverse range of stakeholders, consistently delivering high-level customer service.
• You’re a motivated and collaborative communicator who thrives on connecting people with the right SDA homes, guiding them through the process, and ensuring smooth transitions into their tenancies.

Other Employment Requirements:

• Australian citizenship or permanent residency.
• NDIS Worker Screening Check (or willing to obtain).

Why You'll Love Working at Nesti:

• Competitive Salary: We believe in recognising and rewarding your skills.
• Collaborative Team Culture: Join our inclusive and collaborative team where your ideas are valued.
• Work-Life Balance: We understand the importance of work-life balance and provide an environment that allows you to manage your personal and professional life effectively.

Join us on this remarkable journey as we pave the way for advancement and success across the West Australian housing sector. Apply now and become an integral part of the Nesti team!

Applications for the position will close on Friday 24th October 2025.