Telstra Retail: Part Time Customer Service & Sales Consultant The Glen

Telstra Singapore; Melbourne; Sur place; AUD 44 000 - 51 000; Temps partiel

Avantages offerts par ce poste

Telstra discounts

Parental leave (16 weeks)

Superannuation (12%)}

Learning & development access

Résumé du poste

Telstra Retail is seeking a Part-time Customer Service & Sales Consultant at THE GLEN in Melbourne. You will assist customers with product selection, service activation, and basic troubleshooting, delivering memorable experiences and supporting store performance.

The role emphasizes autonomy, learning, and a proactive, customer-focused approach in a dynamic retail environment.

Qualifications

• Strong communication and interpersonal skills.
• Ability to propose tailored solutions for customers.
• Motivation to meet and exceed sales targets.
• Willingness to learn about products and services.

Responsabilités

• Deliver exceptional customer experiences by helping customers choose the right products and services.
• Act as the go-to tech expert, staying updated on Telstra offerings.
• Aim to achieve and exceed sales targets and KPIs while keeping customers connected.
• Collaborate with the team to create a welcoming environment and support store goals.

Connaissances

Great communication

Solution-oriented

Sales drive

Learning mindset

Resilience & positivity

Customer-facing experience

Description du poste

Employment Type: Permanent

Closing Date: 29 Nov 2026 11:59pm

Job Title

Telstra Retail: Part Time Customer Service & Sales Consultant THE GLEN

Job Summary

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

What You'll Be Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Hourly Rate: $34.36 per hour
• Junior rates apply for those under 20 years of age.
• Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
• Plus 12% Superannuation
• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave- do it your way!
• Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is it You We're Looking For?

• Great Communication Skills: You're a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required-bring your enthusiasm and we'll teach you the rest!

Join Us at Telstra Retail:

When you become part of the Telstra team, you're joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can't wait to see what you'll bring to our team!