Telstra Retail: Part Time Customer Service & Sales Consultant THE GLEN

Telstra Limited; Melbourne; On-site; AUD 39,000 - 56,000; Part time

Benefits offered by this job

Discounts on Telstra services

Parental leave benefits

Training & development programs

Flexible hours

Job summary

Telstra Corporation in Melbourne is seeking a part-time Retail Customer Service & Sales Consultant to assist customers with product selection, service activation and troubleshooting. You will deliver exceptional experiences, stay current with Telstra offerings, and contribute to store performance while balancing work with a flexible schedule.

You’ll use consultative selling to meet targets, work with a supportive team, and enjoy Telstra discounts, training opportunities and a focus on

Qualifications

• Customer-facing experience preferred.
• Strong communication and problem-solving skills.
• Able to meet sales targets and deliver great service.

Responsibilities

• Assist customers with product selection and service activation.
• Provide troubleshooting for basic issues and inquiries.
• Meet and strive to exceed sales targets and KPIs.
• Support store team to achieve overall store goals.

Skills

Great Communication Skills

Solution-Oriented Approach

Sales Drive

Passion for Learning

Resilience and Positivity

Customer-Facing Experience

Job description

Employment Type Permanent

Closing Date 29 Nov 2026 11:59pm

Job Title

Telstra Retail: Part Time Customer Service & Sales Consultant THE GLEN

Job Summary

As a Retail Consultant, you will provide frontline support by assisting customers with product selection, service activation, and troubleshooting basic issues. You will create positive experiences through effective communication and adherence to retail standards. This role demonstrates foundational autonomy and contributes to customer satisfaction and store performance.

Job Description

Ready to Make a Difference? Join Our Iconic Team at Telstra! At Telstra, we’re more than just a leading telecommunications company—we’re where passion meets purpose. As a Retail Customer Service & Sales Consultant, you’ll have the opportunity to work for an iconic Aussie brand that’s been connecting Australians for generations. You won’t just be a friendly face in-store—you’ll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

What You’ll Be Doing:

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary and Benefits:

• Hourly Rate: $34.36 per hour *Junior rates apply for those under 20 years of age.
• *Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
• Plus 12% Superannuation
• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.

Training & Career Growth Opportunities:

• Access over 17,000 learning programs through LinkedIn Learning
• Take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.

Flexibility:

• We offer flexible working hours and a supportive approach to parental leave—do it your way!

Recognition & Rewards:

• Benefit from performance rewards and a range of recognition programs to celebrate your success.

Inclusive Culture:

• Join a diverse and inclusive team where everyone’s unique perspective is valued and respected.

Is it You? We’re Looking For:

• Great Communication Skills: You’re a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You’re motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You’re eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required—bring your enthusiasm and we’ll teach you the rest!

We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive.

We can’t wait to see what you’ll bring to our team! We're an iconic Aussie brand with a global footprint. From our earliest days in the Postmaster General’s Office to the Australian icon we are today, the heart of Telstra has never changed. We’ve always been committed to being a great place to work as we make the world a better place too.

Working at Telstra, we all have a why. Whether it’s endless career opportunities, an amazing work-life balance or being able to make a difference, we all know why we’re motivated to be our best here. Our people find purpose and pride in being part of Telstra, because we support the things that matter most.

If you require accessibility support or adjustments during the recruitment process, please send an email to Disability and Accessibility inbox. [e-mail].

In a business as big and diverse as ours, there’s a huge breadth of career paths available. Uncover opportunities, broaden your experience, and discover the many areas of our organization there is to explore. Explore our teams https://www.telstra.com.au/careers/our-teams