Telstra Retail: Part Time Customer Service & Sales Consultant PACIFIC FAIR

Telstra Corporation; Gold Coast City; On-site; AUD 39,000 - 56,000; Full time

Benefits offered by this job

Telstra discounts

16 weeks paid parental leave

Telstra Extra Day Off

Gender affirmation leave

Cultural Leave

Blood donor leave

Leave purchase option

LinkedIn Learning access

Job summary

Telstra is seeking a Retail Customer Service & Sales Consultant on the Gold Coast to help customers find the right tech solutions and provide an exceptional in-store experience. You will stay current with Telstra products, guide customers, and work with the team to achieve store goals while meeting KPIs and delivering great service.

The role offers hourly pay, generous benefits, and flexible working arrangements to support your growth within a leading Aussie brand.

Qualifications

• Excellent communication with customers and colleagues.
• Ability to tailor solutions and sell effectively.
• Proven sales drive to meet KPIs.
• Eagerness to learn and grow in a dynamic team.
• Positive, resilient attitude in busy store environments.
• Customer-facing experience is a plus.

Responsibilities

• Deliver exceptional customer experiences: help customers find the right products and services.
• Be the go-to tech expert: stay updated with gadgets and services.
• Achieve and excel: meet and exceed sales targets and KPIs while keeping customers connected.
• Collaborate with your team to create a welcoming environment and achieve store goals.

Skills

Great communication skills

Solution-oriented

Sales drive

Learning mindset

Resilience

Customer-facing experience

Job description

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we're more than just a leading telecommunications company-we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations. You won't just be a friendly face in-store-you'll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

What You'll Be Doing

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary And Benefits

• Hourly Rate: $34.36 per hour
• Junior rates apply for those under 20 years of age.
• Penalty rates are as follows: Additional 25% for weekday hours worked after 6 PM, 25% for hours worked on Saturday, 100% for hours worked on Sunday and 150% for hours worked on public holidays.
• Plus 12% Superannuation
• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs through LinkedIn Learning and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave-do it your way!
• Recognition & Rewards: Benefit from performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is it You We're Looking For?

• Great Communication Skills: You're a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required-bring your enthusiasm and we'll teach you the rest!

Join Us At Telstra Retail

When you become part of the Telstra team, you're joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can't wait to see what you'll bring to our team!