Telstra Retail: Customer Service & Sales Consultant

Telstra; Traralgon; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Generous discounts

Leave options

Training & career growth

Flexibility

Recognition & rewards

Inclusive culture

Job summary

Telstra Retail in Victoria is seeking a motivated Retail Customer Service & Sales Consultant to help customers find technology solutions and ensure a memorable store experience.

You will stay up-to-date with the latest gadgets, provide informed guidance, and use your consultative sales approach to meet store targets while keeping customers connected. You’ll work with a supportive team in a diverse, inclusive environment.

Qualifications

• Excellent communication skills and ability to connect with customers.
• Solution-oriented with ability to tailor recommendations for each customer.
• Sales-driven with KPI focus and goal attainment.
• Quick learner and adaptable in a dynamic retail environment.
• Customer-facing experience welcomed but not required; enthusiasm and willingness to learn will be taught.

Responsibilities

• Deliver exceptional customer experiences by helping customers find products and services to suit their needs.
• Be the go-to tech expert, staying up-to-date with gadgets and Telstra offerings.
• Use consultative selling to meet and exceed sales targets and KPIs while keeping customers connected.
• Collaborate with store team to create a welcoming environment and support store goals.

Job description

Ready to Make a Difference? Join Our Iconic Team at Telstra!

At Telstra, we're more than just a leading telecommunications company-we're where passion meets purpose. As a Retail Customer Service & Sales Consultant, you'll have the opportunity to work for an iconic Aussie brand that's been connecting Australians for generations. You won't just be a friendly face in-store-you'll be the trusted expert who helps customers find tech solutions that enhance their lives. This is your chance to make a meaningful impact by bringing our purpose to life: to build a connected future so everyone can thrive.

Opportunities available across these locations:

• TRARALGON
• SALE
• BAIRNSDALE
• WARRAGUL
• WONTHAGGI

What You'll Be Doing

• Deliver Exceptional Customer Experiences: Help customers find the right products and services to suit their needs, ensuring their time at Telstra is a memorable one.
• Be the Go-To Tech Expert: Stay up-to-date with the latest gadgets and services, offering informed guidance and solutions.
• Achieve and Excel: Use your consultative selling skills to meet and exceed sales targets and KPIs, while keeping customers connected.
• Collaborate and Contribute: Work closely with your team to create a welcoming environment where everyone is supported to achieve store goals.

Salary And Benefits

• Generous Discounts: Enjoy 30% off Telstra services and exclusive offers with over 240 brands and partners.
• Leave Options: Take advantage of 16 weeks of paid parental leave, the Telstra Extra Day Off, gender affirmation leave, Cultural Leave, Blood Donor Leave, and the ability to purchase up to 4 weeks of additional leave.
• Training & Career Growth Opportunities: Access over 17,000 learning programs with LinkedIn Learning, and take advantage of a range of development opportunities designed to build your skills and support your career growth, helping you prepare for your next step.
• Flexibility: We offer flexible working hours and a supportive approach to parental leave-do it your way!
• Recognition & Rewards: Benefit from monthly performance rewards and a range of recognition programs to celebrate your success.
• Inclusive Culture: Join a diverse and inclusive team where everyone's unique perspective is valued and respected.

Is it You We're Looking For?

• Great Communication Skills: You're a natural at connecting with people and making their day better.
• Solution-Oriented Approach: You enjoy thinking on your feet and tailoring solutions for each customer.
• Sales Drive: You're motivated to achieve (and exceed!) sales targets and KPIs.
• Passion for Learning: You're eager to grow and develop your skills in a dynamic environment.
• Resilience and Positivity: You have a can-do attitude, even when things get busy.
• Customer-Facing Experience: Previous experience is a plus but not required-bring your enthusiasm and we'll teach you the rest!

Join Us At Telstra Retail

When you become part of the Telstra team, you're joining a brand that celebrates diversity and inclusion. We welcome applications from people of all backgrounds, abilities, and experiences, and we strive to create a workplace where everyone is respected, valued, and can thrive. We can't wait to see what you'll bring to our team!