Telstra Retail: Customer Service & Sales Consultant

Telstra; Shire Of Esperance; On-site; AUD 50,000 - 65,000; Part time

Job summary

A leading telecommunications company is seeking a Retail Sales Consultant in Esperance. This role involves delivering outstanding customer service and creating exceptional in-store experiences. The ideal candidate thrives in a busy environment, possesses strong communication skills, and achieves sales targets. A flexible schedule and various work arrangements are offered, along with numerous benefits including discounts and learning opportunities.

Benefits

30% off Telstra services

Exclusive discounts across 240 brands

Unlimited access to learning programs

Qualifications

• Experience in a customer-facing role.
• Ability to connect with various customers.
• Drive to exceed sales targets.

Responsibilities

• Deliver exceptional customer service.
• Identify customer needs and provide solutions.
• Support and empower customers with tech knowledge.

Skills

Customer service

Sales experience

Problem-solving

Adaptability

Communication

Job description

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

Job Description

Our purpose is to build a connected future so everyone can thrive. Working in a Telstra Retail Store is not ‘just a job’, it’s an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand.

Every day is different.

A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter.

Every day is an opportunity to showcase your X-factor. To ensure you’re at the top of your game, you will be continually trained up on all the latest cutting-edge tech and gadgets. Your knowledge, progressive sales approach and consultative service superpowers will empower you to support and solution for our customers.

Benefits

We offer the perkiest of perks. When it comes to rewarding our people, we’ve got so much to be excited about. Some of these include:

• 30% off Telstra services
• Exclusive discounts and offers across 240 brands and partners
• A flexible, inclusive approach to parental leave – do it your way!
• Unlimited access to 17000 learning programs – something for everyone!
• Team performance-based rewards and recognition programs
• Telstra sim

Available Roles

We’re hiring. Locations: we are currently hiring across:

• ESPERANCE

Casual, Part Time- and Full-Time roles available. Store hours vary.

Is it you we’re looking for?

We’re on the lookout for talent to join our team in-store. A Telstra Retail Consultant is a multi-faceted role, and we have found it suits people with these attributes and skills:

• The ability to easily build a connection with a variety of new and existing customers
• An appetite to quickly develop customised solutions for customers
• A drive to reach (and exceed!) sales targets and KPIs
• The hunger to learn and grow within the role (and beyond!)
• A positive and resilient approach to customer service within a busy environment
• Experience in a customer-facing role

We work flexibly at Telstra, talk to us about what flexibility means to you. When you apply, you can share your pronouns and /or any reasonable adjustments needed to take part equitably during the recruitment process.

We are an equal opportunities employer and welcome applications from diverse candidates. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.