Telstra Retail: Customer Service & Sales Consultant

Telstra; Croydon Shire; On-site; AUD 50,000 - 70,000; Part time

Benefits offered by this job

30% off Telstra services

Exclusive discounts across 240 brands

Unlimited access to 17,000 learning programs

Monthly performance rewards

Job summary

A prominent telecommunications provider is seeking a Retail Consultant to assist customers in connecting through consultative service and tailored solutions. The ideal candidate has experience in a customer-facing role, a drive to exceed sales targets, and the eagerness to learn about the latest technology. This position offers various employment types including casual and full-time, with appealing benefits such as discounts and an inclusive work culture.

Qualifications

• Experience in a customer-facing role.
• Ability to build connections with diverse customers.
• Drive to reach and exceed sales targets.

Responsibilities

• Support customers with consultative service and customized solutions.
• Develop knowledge of the latest tech and apply it to customer needs.
• Deliver high customer service in a busy retail environment.

Skills

Customer connection

Sales target drive

Solution development

Tech knowledge

Job description

Overview

Our purpose is to build a connected future so everyone can thrive. Working in Telstra Retail Stores is an opportunity for tech-curious problem solvers to build a meaningful career within an iconic Aussie brand. The benefits are compelling, too.

Every day is different. A Telstra Retail Consultant thrives on making sure our customers connect faster, better, smarter. You will be continually trained on the latest cutting-edge tech and gadgets. Your knowledge, progressive sales approach and consultative service will empower you to support and solution for our customers.

Life at Telstra — we offer the perkiest of perks and a flexible, inclusive approach to parental leave. We recognise and reward our people with a range of benefits.

Responsibilities

• Support customers to connect faster, better, and smarter through consultative service and customised solutions.
• Develop knowledge of the latest tech and gadgets and apply it to customer needs.
• Deliver a high level of customer service in a busy retail environment.

Qualifications

• The ability to easily build a connection with a variety of new and existing customers.
• An appetite to quickly develop customised solutions for customers.
• A drive to reach (and exceed!) sales targets and KPIs.
• The hunger to learn and grow within the role (and beyond).
• Experience in a customer-facing role.

Benefits

• 30% off Telstra services.
• Exclusive discounts and offers across 240 brands and partners.
• A flexible, inclusive approach to parental leave.
• Unlimited access to 17,000 learning programs.
• Monthly performance rewards and recognition programs.
• Benefits Your Way — Telstra.

Locations

• Goulburn
• Mittagong
• Young

Role Details

• Casual, Part Time, and Full-Time roles available.
• Store hours vary — search your store.

Apply

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Retail Opportunities at Telstra: When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued, and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders, and abilities because diversity strengthens our team and enriches our work. We have zero tolerance for harassment and prioritise a safe workplace where everyone can thrive.

We work flexibly at Telstra. Tell us what flexibility means to you. When you apply, you can share your pronouns and any reasonable adjustments needed to participate equitably during the recruitment process.