Teller - Bankstown Centro (Vietnamese-speaking)

Westpac; Canterbury-Bankstown; Presencial; AUD 33.000 - 39.000; A tiempo parcial

Descripción de la vacante

Westpac Bankstown Centro is seeking a part-time Teller in Bankstown, NSW. You will greet customers, process banking transactions, and guide clients to the right specialists for Home Loans or Business Banking. This role requires strong cash handling and a focus on customer wellbeing.

You’ll work about 34.5 hours weekly across Mon-Thu and a Saturday shift, with training provided to help you grow within the bank.

Formación

• Vietnamese language capability is highly advantageous.
• Customer service experience in a customer-facing role is preferred.
• Numerical skills and accuracy with cash handling are essential.
• A energetic personality with a genuine passion for helping people.
• Resilience to stay calm in challenging situations.
• Willingness to learn and adapt to banking procedures and technologies.

Responsabilidades

• Assist customers with banking transactions including cash deposits and withdrawals.
• Maintain accurate cash handling and ensure end-of-day balancing.
• Educate customers on digital platforms such as online banking and mobile app.
• Identify opportunities to improve customers’ financial wellbeing through tailored solutions.
• Ensure compliance with regulatory requirements and internal policies.

Conocimientos

Vietnamese language

Customer service

Cash handling

Numerical skills

Resilience

Adaptability

Descripción del empleo

Teller - Bankstown Centro (Vietnamese-speaking)

Bankstown, NSW, Australia

Job Description

• Permanent part-time role available at Westpac’s Bankstown Centro Shopping Centre branch
• Genuine opportunity to begin a long-lasting career
• Hours: 34.5 hours per week
• The ability to work Saturdays is essential

What’s the role?

As a Teller, you will be the first point of contact for customers visiting our branch and will work to create a welcoming and supportive experience from the moment they walk in. You will engage in meaningful conversations to uncover their needs, utilising your knowledge of Westpac’s financial products and services to support their holistic banking needs. By addressing their everyday banking queries and referring them to the right specialists in Home Loans or Business Banking, you will help ensure each customer receives tailored support and guidance. No two days are the same, and each interaction is an opportunity to make a genuine difference in our customers' financial wellbeing!

• Assist customers with banking transactions including cash deposits and withdrawals
• Maintain accurate cash handling and ensure end-of-day balancing
• Educate customers on digital platforms such as online banking and our award-winning mobile app
• Identify opportunities to improve customers’ financial wellbeing through tailored solutions
• Ensure compliance with regulatory requirements and internal policies

This is a part-time, branch-based role of approx. 34.5 hours per week and the hours are 8.30am- 4.30pm across Monday to Thursday and 9.45am – 2.15pm Saturdays.

What will I need?

• Vietnamese Language Capability: is highly advantageous
• Customer Service Experience: ideally in a customer-facing role
• Numerical Skills: proficiency in handling cash and an ability to complete financial transactions with accuracy
• Personality: an energetic personality coupled with a genuine passion for helping people
• Resilience: ability to remain calm and composed whilst handling challenging situations
• Adaptability: a will to learn and adapt to new banking procedures and technologies

No banking experience? No problem. At Westpac, we’re committed to your success from day one. You will receive comprehensive training on our banking products and services and our supportive team will provide hands‑on guidance and resources to help you master everything you need to flourish in your new role. We’re here to empower you with the knowledge and skills to thrive and advance your career with us!

Our Promise to You

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac Group the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• A variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the community by getting involved in our many volunteering initiatives.

Create Your Future Today

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find more information and contact details on our FAQs and how to contact us page , under the ‘Diversity, Sustainability and Flexibility’ section.