Telephony & UC Analyst

Calvary Care; City of Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

NFP salary packaging

Discounted health insurance

Gym memberships

Paid parental leave

Training & career development

Flexible hours

Job summary

Calvary is seeking a Telephony & UC Analyst to optimise our enterprise voice environment across sites in Australia. You'll analyse voice services, usage and costs, documenting assets and transitioning legacy telephony to a Microsoft Teams-based cloud solution.

Join a large health care provider offering flexible, hybrid working arrangements, salary packaging benefits, and clear opportunities for professional development within a collaborative team environment.

Qualifications

• 5+ years in telecommunications or UC analysis.
• Experience auditing assets across multi-site environments.
• Ability to analyse invoices and identify cost optimisation.
• Experience planning technology transitions or migrations.
• Strong written and verbal communication skills.

Responsibilities

• Telephony discovery and asset management across sites.
• Document service ownership, support arrangements and contracts.
• Analyze voice usage, invoices, and monthly spend.
• Identify unused or redundant services to reduce costs.
• Develop transition strategies for telephony migrations.
• Coordinate porting activities with carriers and teams.
• Lead change management and communications for transitions.
• Provide status reports and stakeholder engagement updates.

Skills

Telecommunications analysis

Unified communications

Cost optimisation

Stakeholder coordination

Documentation & reporting

Education

IT/Telecommunications qualification

ITIL Foundation

Tools

Microsoft Teams Phone

SIP trunking

Carrier services

Job description

• Progress with purpose at one of Australia’s largest health care providers
• Get ahead with salary packaging, benefits and professional development in a supportive team environment
• Fixed term Opportunity
• Flexible location across Sydney, Newcastle, Melbourne
• Flexible/Hybrid Working Arrangements Available

About the role

As the Telephony & UC Analyst, you will play a key role in understanding and optimising Calvary’s telephony and unified communications environment across all sites. You will analyse voice services, usage, costs, contracts and assets to identify opportunities for efficiency and develop a clear strategy for transitioning legacy telephony services to a modern, Microsoft Teams-based cloud telephony solution.

You will support the planning and delivery of telephony migrations, service porting, decommissioning and new activations, working closely with technology, service delivery, change and site stakeholders to minimise disruption to users and clinical operations. Through analysis, reporting and stakeholder engagement, you will help deliver a more efficient, cost-effective and modern communications environment across Calvary.

Key Responsibilities

• Telephony Discovery & Asset Management – Audit and maintain a centralised register of telephony assets, platforms, carriers, SIP/ISDN/PSTN services, contact centres, fax, emergency, duress and lift phones across all sites.
• Service Ownership & Contracts – Document service ownership, support arrangements, vendor relationships, contractual commitments and renewal requirements.
• Voice Consumption & Billing Analysis – Analyse telecommunications invoices, carrier agreements, service utilisation, call volumes and monthly spend across sites and business units.
• Optimisation & Cost Management – Identify unused or redundant services, analyse DID utilisation and recommend opportunities to reduce costs and improve service efficiency.
• Transition & Migration Planning – Develop and execute telephony transition strategies, including service decommissioning, porting, new activations and low-impact migration approaches.
• Telco Porting & Service Changes – Prepare porting documentation and coordinate telecommunications service activations, migrations and porting events with carriers and internal teams.
• Change Management & Communications – Work with change and service delivery teams to assess user impacts and coordinate communications for telephony transitions and decommissioning activities.
• Reporting & Stakeholder Engagement – Provide status and transition reporting, engage with site, clinical and technology stakeholders, and recommend improvements to user experience and operational efficiency.

About you

Essential

• Demonstrated experience (5+ years) in telecommunications, unified communications, or technology service analysis, with a strong understanding of PABX, IP telephony, SIP trunking, carrier services, and number management.
• Proven ability to conduct technology discovery, asset audits, and service inventory assessments across complex, multi-site environments.
• Experience analysing telecommunications invoices, contracts, and service utilisation data to identify cost optimisation, rationalisation, and service improvement opportunities.
• Demonstrated capability in planning and supporting technology transitions or migrations, including dependency analysis, risk identification, and stakeholder coordination.
• Strong analytical, documentation, and communication skills, with the ability to translate technical findings into actionable recommendations for business and technology stakeholders.

Desirable

• Experience with Microsoft Teams Phone, Operator Connect, Direct Routing, or other cloud telephony platforms.
• Knowledge of WAN, SD-WAN, QoS, and network readiness considerations for voice services.
• Experience within healthcare or other large multi-site organisations.
• ITIL Foundation, Agile, Prince2, or equivalent project delivery experience.
• Relevant qualification in Telecommunications, Information Technology, or a related discipline.

Why work for Calvary?

At Calvary, our staff matter.

With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

Your benefits:

• NFP salary packaging benefits, discounted health insurance and gym memberships
• Paid parental leave
• Training, development pathways and career opportunities
• Flexible hours that make sense for you

Please note the following:

• As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role
• You will be required to provide evidence of immunisation as required for your role

#NSWVIC