Service Delivery Analyst

Calvary; City of Melbourne; Hybrid; AUD 65,000 - 90,000; Full time

Benefits offered by this job

NFP salary packaging

Discounted health insurance

Gym memberships

Paid parental leave

Training & development

Flexible hours

Job summary

Calvary in Melbourne is seeking a Service Delivery Analyst to provide frontline ICT support, ensuring efficient incident and request resolution and a positive user experience.

You will handle incident and request resolution, maintain ticket throughput, support a collaborative team, and engage with site staff. Flexible/hybrid arrangements apply; this is a 12-month fixed-term contract.

Qualifications

• Experience in ICT support.
• Ability to manage workload and priorities.
• Strong communication and stakeholder engagement skills.

Responsibilities

• Provide frontline ICT incident and request resolution.
• Maintain ticket management and throughput practices.
• Support a collaborative, high-performing team environment.
• Build relationships with site staff and uphold Calvary values.

Skills

ICT support

Workload management

Stakeholder engagement

Driver's license

Job description

• Progress with purpose at one of Australia’s largest health care providers
• Get ahead with salary packaging, benefits and professional development in a supportive team environment
• 12 Months Fixed Term Contract
• Location - Melbourne
• Flexible/Hybrid working arrangements available

About the role

The Service Delivery Analyst provides frontline ICT support, ensuring efficient resolution of incidents and service requests while delivering a consistent and positive user experience.

Your main duties will include:

• Incident & Request Resolution
• Maintain good ticket Management & throughput practices
• Support a collaborative and high-performing team environment
• Build strong relationships with site staff
• Work in accordance with the mission and vision of Calvary and actively participate in developing a culture that promotes Calvary’s values of healing, hospitality, stewardship, and respect.
• Will involve after hours support from time to time

About you

• Experience in ICT support
• Ability to manage workload and priorities
• Strong communication and stakeholder engagement skills
• Have access to a car and valid current drivers license

Why work for Calvary?

At Calvary, our staff matter.

With over 130 years’ experience and 18,000 staff and volunteers, we offer an inclusive and welcoming culture where you are valued, drawing on your own strengths, identity and background alongside a team of professionals who care for our patients, residents and clients.

• NFP salary packaging benefits, discounted health insurance and gym memberships
• Paid parental leave
• Training, development pathways and career opportunities
• Flexible hours that make sense for you

Please note the following:

• As part of the application process, you will be required to complete pre-employment checks which may include, but is not limited to reference checks, work rights, criminal history check, NDIS/WWCC/WWVP checks, and a health evaluation to ensure suitability for the role
• You will be required to provide evidence of immunisation as required for your role