Telehealth Social Worker

Honeysuckle Health; Sydney; Remote; AUD 42,000 - 66,000; Part time

Job summary

Honeysuckle Health Pty Limited is seeking an experienced Social Worker to join our clinical team in a fully remote, telephonic role. This part-time (0.6 FTE) position is a 6-month fixed-term contract with the potential to extend.

The role supports injured people on their road to recovery, including those with CTP and Workers’ Compensation, and private health insurance members in acute care and chronic disease environments.

Qualifications

• Bachelor or Master of Social Work from an Australian university or equivalent.
• Eligible for membership of the Australian Association of Social Workers (AASW).
• 3+ years post-graduate experience in health, rehabilitation or community settings.
• Strong psychosocial assessment skills.
• Confident building rapport and supporting people over the phone.
• Strong digital skills, including confidence with clinical systems and electronic records.
• Highly organised with ability to work independently and manage competing priorities.
• Fully remote with reliable home internet and private workspace.
• Hours mainly 9am–5pm AEST with some flexibility.
• Experience in personal injury, CTP, Workers’ Compensation or health insurance settings.
• Experience with return-to-work or injury management frameworks.
• Previous telehealth or phone-based support experience.
• Experience educating or mentoring other health professionals.
• Strong stakeholder engagement across internal and external partners.

Responsibilities

• Provide education and advice to members, injured people, and clinicians.
• Help members access health, rehabilitation and community services.
• Identify and close gaps in care with treating providers, insurers and internal teams.
• Maintain accurate clinical documentation.
• Help shape the program as it grows.

Skills

Psychosocial assessment

Phone-based support

Stakeholder engagement

Time management

Digital literacy

Education

Bachelor or Master of Social Work

AASW eligibility

Tools

Electronic records

Clinical systems

Job description

About the Role

We’re looking for an experienced Social Worker to join our clinical team in a fully remote, telephonic role. This role will be part time (0.6FTE) on a 6-month fixed-term contract with opportunity to extend.

This role support injured people on their road to recovery, including those with general insurance claims (Compulsory Third Party (CTP) and Workers’ Compensation) and private health insurance members in acute care and chronic disease environments. Working by phone, you’ll bring your discipline’s expertise to our members, injured people, and to our team of clinicians, helping them get the right support at the right time.

Key responsibilities will include:

• Providing education and advice to our members, injured people, and to our team of clinicians.
• Helping our members and injured people access relevant health, rehabilitation and community services
• Finding and closing gaps in care, working with treating providers, insurers and internal teams
• Keeping accurate clinical documentation
• Helping to shape the program as it grows

What We’re Looking For

• Bachelor or Master of Social Work from a recognised Australian university (or equivalent)
• Eligible for membership of the Australian Association of Social Workers (AASW)
• 3+ years post-graduate experience in a health, rehabilitation or community setting
• Strong psychosocial assessment skills
• Confident building rapport and supporting people over the phone
• Strong digital skills, including confidence with clinical systems and electronic records
• Highly organised, with the ability to work on your own and manage competing priorities
• Fully remote. You’ll need a reliable home internet connection and a private, dedicated workspace
• Hours are mainly 9am–5pm AEST across your working days, with some flexibility
• Experience in personal injury, CTP, Workers’ Compensation or health insurance settings
• Experience with return-to-work or injury management frameworks
• Previous telehealth or phone-based support experience
• Experience educating or mentoring other health professionals
• Strong stakeholder engagement skills across internal and external partners

Honeysuckle Health is a place where you can grow your career and have fun doing it, while playing a part in the evolving healthcare landscape.

All applications are strictly confidential. Applicants must have full rights to work in Australia.

Honeysuckle Health takes diversity and inclusiveness seriously as an equal-opportunity employer. We’re looking for many different skills, abilities and backgrounds to build our high-performing and welcoming team.

As far as recruiters go, our internal People & Culture team has this role covered, so we will not accept unsolicited agency resumes.