Telehealth Counsellor (9-Month Fixed-Term)

Sonder; Melbourne; On-site; AUD 85,000 - 110,000; Full time

Job summary

Sonder is seeking a Registered Counsellor to join the Member Support team on a 9‑month fixed‑term contract covering parental leave. You’ll provide short‑term therapy via telehealth, guided by Sonder’s stepped care model, with supervision and QA support from senior clinicians.

You’ll develop goal‑directed treatment plans, assess risk, and ensure joined‑up care across providers. A strong commitment to evidence‑based practice and cultural safety is essential.

Qualifications

• Bachelor’s degree in Counselling from an Australian institution (ACA or PACFA pathway).
• Current PACFA (Clinical) or ACA (Level 3+) membership, with required supervision for unrestricted clinical membership.
• At least 3 years of direct 1:1 therapy experience with adults, including assessment and treatment planning.
• Experience with a range of mental health presentations and knowledge of age of consent and child protection obligations.

Responsibilities

• Deliver structured, time‑limited therapy within Sonder’s Model of Care and scope of registration.
• Develop goal‑directed treatment plans with members, linked to outcome measures at intake and closure.
• Recognise clinical risk in sessions and escalate as needed to senior clinicians.
• Coordinate with internal and external providers to ensure continuous, joined‑up care.
• Keep accurate, timely case notes with 24‑hour turnaround after each session.
• Participate in individual and group supervision, peer case reviews and QA programs.
• Practise in a culturally safe and responsive way with diverse ages and backgrounds.

Skills

Telehealth delivery

Time management

Evidence‑based practice

Cultural safety

Education

Bachelor’s degree in Counselling (ACA/PACFA)

Job description

Sonder is seeking a Registered Counsellor to join the Member Support team on a 9‑month fixed‑term contract covering parental leave. You’ll provide short‑term therapy via telehealth, guided by Sonder’s stepped care model, with supervision and QA support from senior clinicians.

You’ll develop goal‑directed treatment plans, assess risk, and ensure joined‑up care across providers. A strong commitment to evidence‑based practice and cultural safety is essential.