Telecommunication & Information Officer

Southern NSW Local Health District; Sydney; On-site; AUD 71,000 - 74,000; Full time

Job summary

NSW Health at Westmead Hospital is seeking a Telecommunication & Information Officer to join the 24/7 switchboard team, providing essential paging and information services to patients, visitors and staff.

You'll operate the hospital switchboard, update rosters and databases, respond to routine and emergency communications, and deliver professional customer service in a fast-paced environment.

Qualifications

• Ability to make decisions quickly and precisely, especially during Emergency/Disaster Procedures.
• Strong communication and interpersonal skills.
• Excellent professional customer service.
• Ability to follow procedures efficiently and accurately.
• Experience with a computerised Windows-based switchboard, databases and applications.
• Typing minimum 35 words per minute.
• Proven ability to work unsupervised.

Responsibilities

• Operate hospital switchboard and paging system for 24/7 operations.
• Respond to routine and emergency calls with professional service.
• Maintain and update on-call rosters and telecommunications databases.
• Escalate faults to ensure safe hospital operations.
• Collaborate with colleagues to meet service standards and quality improvement.

Skills

Decision making

Communication

Customer service

Procedures

Computerised switchboard

Typing speed

Work unsupervised

Tools

Windows-based switchboard

Job description

Deliver critical communication services in a leading tertiary hospital

Join a supportive team providing 24/7 essential frontline services

Make a real difference during emergency and everyday operations

Connect people, manage critical communications and deliver exceptional customer service in a fast-paced hospital environment.

Employment Type: Permanent Full Time

Position Classification:Telephonist Level 2

Remuneration: $70,881.97 – $ 73,766.40 per annum

Hours Per Week: 38 (Job share may be considered for part time hours)

Location:Westmead Hospital

This position is a part of a 24-hour switchboard department where shift work may be required.

Where you'll be working

Westmead Hospital is one of Australia's largest tertiary referral hospitals, delivering world‑class healthcare to one of the country's fastest‑growing and most diverse communities. Our Telecommunication Services team plays a vital role in keeping the hospital connected 24 hours a day, ensuring patients, visitors and staff receive timely information and support when they need it most.

As part of a collaborative and customer‑focused team, you'll work in an environment where every call, page and interaction contributes to the safe and efficient delivery of healthcare.

Be part of a highly respected multidisciplinary hospital environment.

Work in a supportive team committed to collaboration and continuous improvement.

Contribute to services that are critical to patient care and hospital operations.

Develop your communication, customer service and problem‑solving skills.

Help deliver a welcoming experience for patients, visitors and staff every day.

What you'll be doing

As a Telecommunication & Information Officer, you will provide essential switchboard, paging and information services that support the smooth operation of Westmead Hospital around the clock. You will be the first point of contact for many patients, visitors and staff, delivering professional customer service while responding efficiently to routine and emergency communications.

Operate the hospital switchboard, paging system and information desk, including responding to emergency calls and activating pagers in accordance with established procedures.

Deliver exceptional customer service by assisting patients, visitors and staff with enquiries and facilitating after‑hours hospital access.

Maintain and update on‑call rosters, telecommunications databases and communication systems to ensure accurate and reliable service delivery.

Assist with routine testing of communication equipment, identify faults and escalating issues to support safe and effective hospital operations.

Work collaboratively with colleagues to meet service standards, contribute to quality improvement initiatives and continuously enhance the customer experience.

Selection Criteria

• Ability to make decisions quickly and precisely particularly when executing Emergency or Disaster Procedures.
• Must have good communication and interpersonal skills.
• Excellent professional customer service skills
• Be able to follow procedures efficiently and precisely.
• Demonstrated experience with a computerised, Windows based switchboard, databases & applications
• Clear administrative skills, ability to type a minimum of 35 words per minute.
• A demonstrated past record of being able to work unsupervised.

Requisition ID: REQ695530 Applications Close: 1st October 2026

Find out more about applying for this position.

People with disabilities who meet the selection criteria are encouraged to apply; and where required, WSLHD will implement reasonable adjustment consistent with industry standard.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.Stepping Up aims to assist Aboriginal job applicants by providing information about applying for roles in NSW Health organisations. For more information, please visit https://www.steppingup.health.nsw.gov.au/. .

Westmead hospital car parking allocation model is changing. There is a waitlist for parking for new staff commencing at Westmead Hospital. This does not apply for staff with disability.

Please note: To be eligible for permanent appointment to a position in NSW Health, you must have an Australian citizenship or permanent Australian residency.

NSW Health acknowledges the people of the many traditional countries and language groups of New South Wales. It acknowledges the wisdom of Elders past and present, and pays respect to all Aboriginal communities of today.