Telecom OSS Reinvention Senior Manager

Accenture PLC; Redmond; On-site; AUD 189,000 - 481,000; Full time

Job summary

Accenture in California is seeking a Telecom OSS Reinvention Senior Manager to lead strategy, architecture, and delivery for autonomous network operations. You will drive modernization of OSS platforms, apply AI/ML to network operations, and shape roadmaps aligned with client priorities.

This role requires deep telecom and OSS expertise, experience leading complex client engagements, and the ability to guide multidisciplinary teams across OSS, network, cloud, data, and AI.

Qualifications

• 10+ years in telecom or tech consulting with OSS depth.
• Bachelor's in Engineering/CS/Telecom; advanced degree preferred.
• Experience with OSS platforms (Amdocs/Netcracker/ServiceNow Telecom).
• Knowledge of AI/ML, GenAI, orchestration, and automation in networks.
• Familiar with TM Forum ODA and Autonomous Networks.

Responsibilities

• Lead OSS reinvention and solution architecture across inventory, provisioning, assurance, and automation.
• Define target architectures and roadmaps aligned with priorities.
• Guide AI/ML, GenAI, and NOC workflows with closed-loop automation.
• Advise senior leaders on OSS modernization and strategies.
• Lead client engagements and multidisciplinary teams.
• Drive proposals and OSS offerings development.

Skills

OSS architecture

Network operations

AI/ML in network

Stakeholder management

Executive communication

Education

Bachelor's degree in Engineering, CS, IT

Advanced degree preferred

Tools

Amdocs

Netcracker

ServiceNow Telecom

Ericsson

Nokia

Job description

Accenture helps the world's leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 814,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $74 billion in FY26 revenue. Visit us at accenture.com .

Role Overview:

The Telecom OSS Reinvention Senior Manager helps communications service providers (CSPs) reinvent network and service operations toward increasingly autonomous operations. The role combines deep telecom and OSS architecture expertise with AI, automation, data, and consulting leadership to modernize OSS environments and enable intelligent, closed-loop network operations.

Working across strategy, architecture, and implementation, this role helps clients define their autonomous network vision, modernize legacy OSS platforms, apply AI to network operations, and establish the foundations required to achieve higher levels of network autonomy.

Key Responsibilities:

• Lead OSS reinvention and solution architecture across service and resource inventory, fulfillment and provisioning, network and service assurance, fault and performance management, planning and optimization, and network automation.
• Define target architectures, autonomous network strategies, maturity assessments, business cases, and roadmaps aligned with network and business priorities.
• Architect capabilities including zero-touch provisioning, closed-loop assurance, self-healing operations, intelligent orchestration, and AI-driven NOC workflows.
• Shape and guide implementation of AI/ML, GenAI, and agentic AI use cases including predictive maintenance, intelligent fault detection and triage, root-cause analysis, capacity optimization, and automated remediation.
• Apply TM Forum Open Digital Architecture (ODA) and Autonomous Networks frameworks to modernize legacy OSS environments toward modular, cloud-native, API-driven architectures.
• Evaluate OSS platforms and network management systems and define the data, integration, observability, orchestration, and AI capabilities required for autonomous operations.
• Provide technical leadership through implementation, addressing complex architecture, integration, API, data, and interoperability challenges.
• Advise senior network, operations, architecture, and technology leaders on OSS modernization, AI, automation, and autonomous network strategies.
• Lead client engagements and multidisciplinary teams spanning OSS, network, cloud, data, AI, automation, and architecture, while developing technical talent.
• Drive business development, solution shaping, proposals, and development of OSS and autonomous network offerings and assets.
• Travel as needed, up to 80%.

Here's What You Need:

• Minimum of 10 years of telecommunications industry and/or technology consulting experience, with strong technical depth in OSS architecture, engineering, network operations, or implementation.
• A Bachelor's degree in Engineering, Computer Science, Telecommunications, Information Technology, or a related field. An advanced degree is preferred.
• Deep expertise across multiple OSS domains (e.g., service and resource inventory, fulfillment and provisioning, network and service assurance, fault and performance management, planning and optimization, network automation).
• Hands-on architecture or implementation experience with leading OSS or network management platforms such as Amdocs, Netcracker, ServiceNow Telecom, Ericsson, Nokia, or equivalent.
• Strong understanding of AI/ML, GenAI, agentic AI, orchestration, analytics, and closed-loop automation within network operations.
• Deep working knowledge of TM Forum Open Digital Architecture (ODA) and Autonomous Networks (AN) maturity frameworks.
• Strong understanding of modern network architectures including 5G, fiber, cloud-native networks, SDN/NFV, network APIs, and edge computing.
• Demonstrated experience defining target architectures, technology strategies, modernization roadmaps, and implementation approaches.
• Experience leading complex client engagements, multidisciplinary teams, and discussions with senior network and technology executives.
• Strong technical problem-solving, executive communication, solution-shaping, and stakeholder-management skills.
• Experience with business development, proposals, and client relationship development.

Bonus Points If You Have:

• Experience with SON, closed-loop automation, self-healing networks, AI-driven network optimization, Cloud RAN, or zero-touch provisioning.
• Experience integrating agentic AI or LLM-based capabilities into OSS and network operations.
• TM Forum certifications in ODA, Autonomous Networks, or related areas.
• Programming or scripting experience with Python or similar technologies for automation, data, or AI integration.
• Participation in TM Forum Catalyst projects or industry working groups is beneficial.

What Success Looks Like:

Help CSPs progress from reactive, manually intensive network operations toward predictive, closed-loop, and increasingly autonomous operations.

Success means establishing the OSS, data, AI, orchestration, and automation capabilities needed to improve network and service quality, increase resilience and automation, accelerate service delivery, reduce resolution times, and lower operational cost and complexity-while creating a pragmatic path toward higher levels of network autonomy.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 11/10/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits)

Role Location Annual Salary Range

California $132,500 to $338,300Colorado $132,500 to $292,200Connecticut $132,500 to $292,200District of Columbia $141,100 to $311,200Illinois $122,700 to $292,200Maine $112,900 to $249,000Maryland $132,500 to $292,200Massachusetts $132,500 to $311,200Minnesota $132,500 to $292,200New York $122,700 to $338,300New Jersey $141,100 to $338,300Ohio $122,700 to $270,600Virginia $122,700 to $311,200Washington $141,100 to $311,200

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