Agentic Commerce Architecture & Delivery Manager | Communications, Media, & Technology

Accenture PLC; Redmond; Hybrid; AUD 140,000 - 240,000; Full time

Job summary

Accenture Song in Australia is seeking a senior Manager to lead the design, delivery, and scaling of Agentic Commerce workstreams. You will ensure AI-driven capabilities are production-ready, secure, and well integrated with enterprise commerce ecosystems.

You'll apply architecture patterns across composable and platform-led commerce, translate designs into build plans for Salesforce, Adobe, SAP, and MACH stacks, and drive prototype-to-production efforts with CI/CD and cloud-native deployments.

Qualifications

• 7+ years of experience delivering enterprise-scale commerce and digital platforms.
• Hands-on experience implementing enterprise commerce platforms (Salesforce Commerce, Adobe Commerce, SAP Commerce, or MACH stacks).
• Hands-on experience building agentic AI capabilities integrated into production systems.
• Strong knowledge of API-led, microservices-based architectures for distributed commerce.
• Experience integrating LLMs, RAG pipelines, vector databases, and contextual memory into enterprise platforms.
• Industry expertise in CMT Industry.

Responsibilities

• Lead design, delivery, and scaling of Agentic Commerce workstreams.
• Ensure AI-driven capabilities are production-ready and secure.
• Integrate agentic systems with enterprise commerce ecosystems across platforms.
• Deliver CI/CD, cloud-native deployments, and Kubernetes-based scaling.
• Mentor and lead cross-functional engineering teams.

Skills

Commerce delivery

Agentic AI

Microservices

LLMs integration

CMT industry

CI/CD

Tools

Salesforce Commerce

Adobe Commerce

SAP Commerce

MACH stacks

Job description

About Accenture Song – Customer Technology, Commerce

Accenture Song accelerates growth and value for our clients by combining creativity, technology, and data-driven intelligence. Within Song, the Customer Technology – Commerce practice helps organizations design, build, and scale modern digital commerce ecosystems that deliver personalized, seamless, and intelligent customer experiences.

We integrate commerce platforms, customer data, marketing technology, and AI-powered decisioning to transform how brands engage customers across channels. By embedding Generative AI and Agentic AI into commerce operations, we enable real-time personalization, autonomous merchandising, dynamic pricing, campaign orchestration, and revenue growth at scale.

What’s in it for you

• Lead delivery of Agentic Commerce workstreams where Agentic AI is embedded into real-world platforms (Salesforce, Adobe, SAP, composable/MACH stacks)




• Contribute to Accenture Song’s Agentic Commerce engineering standards, accelerators, and reusable assets




• Own delivery of solution components and workstreams—from design through build, rollout, and value realization




• Work with global clients across B2C, B2B, and B2B2C commerce




• Grow and mentor multidisciplinary engineering teams across AI, backend, cloud, and commerce platforms

What you will do in this role

As a Manager in Customer Technology – Commerce, you will lead the design, delivery, and scaling of Agentic Commerce workstreams, ensuring AI-driven capabilities are production-ready, secure, and well integrated with enterprise commerce ecosystems.

Commerce & Platform Delivery

• Apply and extend Agentic Commerce architecture patterns across composable and platform-led commerce implementations




• Translate AI-driven commerce designs into executable build plans aligned to Salesforce, Adobe, SAP, and MACH ecosystems




• Drive prototype-to-production efforts, embedding agentic workflows into live commerce environments

Architecture & Engineering

• Design modular, reusable agent frameworks integrated with commerce engines, APIs, and backend services




• Apply enterprise-grade standards for scalability, security, observability, and reliability of agentic systems




• Contribute to build vs. buy evaluations across LLM platforms, orchestration frameworks, vector stores, and AI infrastructure

Delivery & Execution

• Manage engineering and delivery pods across AI, backend, data, cloud, and DevOps




• Implement CI/CD, cloud-native deployments, and Kubernetes-based scaling on Azure, AWS, or GCP




• Deliver integration with CRM, CDP, payments, order management, pricing, and fulfillment systems

Governance, Risk & Value Realization

• Implement policy-driven architecture including governance, compliance, auditability, and explainability




• Track technical and business KPIs measuring agent performance, conversion uplift, operational efficiency, and ROI




• Operate human-in-the-loop and feedback mechanisms to continuously improve agent effectiveness

Market & Practice Growth

• Contribute to industry-specific POVs, demos, and proposal assets for Agentic Commerce implementations




• Build and enhance internal accelerators, reference architectures, and reusable components




• Engage senior client stakeholders, translating architectures into delivery outcomes

Basic Qualifications:

• 7+ years of experience delivering enterprise-scale commerce and digital platforms with experience in:




• Hands-on experience implementing enterprise commerce platforms (Salesforce Commerce, Adobe Commerce, SAP Commerce, or composable/MACH stacks)




• Hands-on experience building agentic AI capabilities integrated into production systems




• Strong knowledge of API-led, microservices-based architectures supporting distributed commerce systems




• Experience integrating LLMs, RAG pipelines, vector databases, and contextual memory into enterprise platforms




• Industry expertise in CMT Industry

Preferred Qualifications:

• Proven success delivering prototype-to-production work with CI/CD, cloud-native architecture, and DevOps




• Experience applying enterprise governance frameworks for AI-driven systems




• Solid understanding of observability, performance benchmarking, and AI evaluation frameworks




• Demonstrated ability to lead and mentor cross-functional engineering teams




• Strong communication skills—able to present designs and delivery plans to senior stakeholders




• Track record of contributing to reusable assets and practice capabilities

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.We anticipate this job posting will be posted until 09/25/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

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