Tele Service Consultant

TAL; Sydney; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive Salary + Bonus + Annual Re

Hybrid Model (3 days in office, 2 days

Job summary

TAL is a leading Australian life insurer delivering protection for Australians for over 150 years. We seek a Tele Service Consultant to support members through their life insurance applications, conducting Tele Interviews and Tele Underwriting to capture information and guide them through the process.

You will handle inbound and outbound calls, document accurately, and deliver underwriting decisions with clear explanations while maintaining high service standards and regulatory compliance.

Qualifications

• Strong customer service skills or phone-based or contact centre experience.
• Strong organisational skills and attention to detail.
• High level of accuracy, especially with numbers.
• Great attitude and willingness to learn.
• Ability to work independently and as part of a team.
• Open to candidates at various career stages, including fresh graduates.
• Confident, conversational communicator able to guide members through complex topics.
• Excellent listening, questioning and documentation skills.
• High attention to detail.

Responsibilities

• Complete full insurance application interviews and follow-up Tele Underwriting calls.
• Ask prescribed health, lifestyle and employment questions and accurately document responses.
• Deliver underwriting decisions to members and provide clear explanations where needed.
• Handle both inbound and outbound calls, working through daily outbound call lists.
• Maintain high service, compliance and quality standards.
• Support team members and identify process or member experience improvement opportunities.
• Adhere to TAL policies, customer service standards and regulatory requirements.
• Proactively raise compliance breaches, ensure accuracy in all work, and consistently meet quality targets.
• Identify opportunities to improve member experience and improve processes.

Skills

Customer service

Organizational skills

Numerical accuracy

Communication

Teamwork

Learning mindset

Independent worker

Fresh grads welcome

Active listening

Job description

• Competitive Salary + Bonus + Annual Reviews
• Flexible Work Hours | Hybrid Model (3 days in the office, 2 days working from home)
• Hours of operation 8am-6:30PM Monday-Friday with fixed rosters available
• Permanent, full-time role

Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services.

Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities.

Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance.

So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer.

Job Description

The Tele Service Consultant supports members through their life insurance application process. You’ll conduct Tele Interviews (full application calls) and Tele Underwriting conversations (collecting additional information for Underwriters), ensuring details are captured accurately and member queries are answered clearly. You will be responsible for guiding members through the process and delivering outcomes back to them.

In this role you will:

• Complete full insurance application interviews and follow-up Tele Underwriting calls.
• Ask prescribed health, lifestyle and employment questions and accurately document responses.
• Deliver underwriting decisions to members and provide clear explanations where needed.
• Handle both inbound and outbound calls, working through daily outbound call lists.
• Maintain high service, compliance and quality standards.
• Support team members and identify process or member experience improvement opportunities.
• Adhere to TAL policies, customer service standards and regulatory requirements.
• Proactively raise compliance breaches, ensure accuracy in all work, and consistently meet quality targets.
• Identify opportunities to improve member experience and improve processes.

Qualifications

• Strong customer service skills or phone-based or contact centre experience.
• Strong organisational skills and attention to detail.
• High level of accuracy, especially with numbers.
• Great attitude and willingness to learn.
• Ability to work independently and as part of a team.
• Open to candidates at various career stages, including fresh graduates.
• Confident, conversational communicator able to guide members through complex topics.
• Excellent listening, questioning and documentation skills.
• High attention to detail.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index
• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change
• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.
• Need adjustments during the recruitment process? Let our team know by getting in touch with us here. we’re here to support you.

You’realwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and partners.Andyou valueworking together to find the best solutions for problems.

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.