Telco Sales Coordinator

JB Hi-Fi & The Good Guys; Darwin; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Hybrid working

12 weeks parental leave

Employee Assistance Program (EAP)

Staff discounts across JB Hi-Fi Group

Career development and training

Job summary

JB Hi-Fi in Darwin is seeking a Telco Sales Coordinator to support the Store Management team, driving customer experiences across the Communications department and ensuring sales targets are met. This role emphasizes coaching, training, and consistency in store presentation.

You will lead the Communications Team to achieve profitability while maintaining compliance, safety, and a high standard of service, with hybrid working options available for eligible roles.

Qualifications

• Proven retail experience and broad Telco knowledge.
• Strong customer service skills with cash handling and EFTPOS proficiency.
• Ability to work independently and within a sales-driven team under pressure.

Responsibilities

• Achieve store sales and profitability targets for the Communications Team.
• Provide ongoing training, coaching, and feedback to the Communications Team.
• Ensure compliance, safety, and accurate in-store processes.

Skills

Retail experience

Telco knowledge

Customer service

Cash handling

Teamwork

Tools

EFTPOS systems

Job description

At JB Hi-Fi, we’re more than just one of Australia’s largest and most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our 300+ store network, online, and in our commercial division, JB Hi-Fi Business.

JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you.

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi Australia, JB Hi-Fi New Zealand, The Good Guys and E&S Trading).
• Fantastic discounts across the JB Hi-Fi Group, plus access to Beny, our team member benefits app with exclusive offers, wellbeing perks and everyday savings.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

As the Telco Sales Coordinator, you will have the opportunity to assist the Store Management team with storewide objectives, ensuring a culture of collective high performance and great customer experiences across the store is upheld, with a specific focus on the Communications department, including:

• Achieving sales and profitability targets for your store through providing ongoing training, coaching, support and feedback to the store’s Communication Team, putting the customer at the centerof everything you do
• Leading and maintaining the agreed communications department merchandising standards
• Ensuring all Communications Department activities meet compliance and legislative standards, with an emphasis on Safety, including in-store process and incident reporting

Qualifications

• You must enjoy working in a casual and fun atmosphere, have proven retail experience and a broad knowledge of Telco
• Proven customer service experience and background in cash handling, including the use of EFTPOS facilities (preferably electronic POS systems), and the ability to sell retail products and merchandise
• You must be able to work both independently and as part of our consolidated sales team, and have the ability to work under pressure!

Additional Information

JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!

Job Location