TechOps Generalist

kraken; City of Melbourne; On-site; AUD 90,000 - 150,000; Full time

Job summary

Kraken in Melbourne is seeking an ambitious TechOps Generalist to scale our APAC TechOps as we push towards a cloud-first future. You’ll own hands-on 1st-3rd line support, manage identity, devices, SaaS, networking, and office infrastructure, and partner with Security and Engineering to balance reliability, security and user experience.

You’ll operate in a highly ambiguous environment, turning problems into proactive improvements, driving automation, and delivering end-to-end tech services for

Qualifications

• Hands-on IT/TechOps or systems-focused role experience.
• Strong troubleshooting across Windows/macOS and device management.
• Experience providing 1st–3rd line support in a distributed setup.
• Comfort in ambiguous environments and prioritisation across time zones.

Responsibilities

• Provide hands-on 1st, 2nd, and 3rd line support across the business
• Own and deliver TechOps work across identity, devices, SaaS, networking, and office infrastructure
• Collaborate with the TechOps Lead to balance reactive support with proactive improvements
• Contribute to projects improving security, reliability, and scalability
• Design, improve, and automate systems to reduce manual effort and risk
• Coordinate with Security and Engineering to balance security, productivity and UX
• Support offices in Melbourne and Japan with potential APAC expansion
• Identify recurring problems and build long-term solutions

Skills

Windows

macOS

1st/2nd/3rd line support

Identity

MDM

SaaS

Networking

Automation

Office infrastructure

Communication

Tools

Okta

Google Workspace

Microsoft Entra

Job description

Help us use technology to make a big green dent in the universe!

Kraken powers some of the most innovative global developments in energy.

We create the technology that redefines utilities and unlocks a new energy system of the future. By optimising renewable generation, building a more intelligent grid, and empowering utilities to deliver an exceptional customer experience, our operating system is transforming the industry worldwide.

It’s an incredibly exciting time to work in energy. Join us on our mission to improve the lives of ONE BILLION humans within the decade and shape a cleaner, better future for everyone.

Where you'll fit in

TechOps at Kraken is a modern, lean evolution of traditional enterprise IT. We span everything from hands-on frontline support through to high-impact technical projects and long-term strategic improvements.

We are building a small, highly effective TechOps team and are looking for an ambitious, experienced TechOps Generalist to help us scale Kraken safely, securely, and with a strong focus on people.

This is a broad role with a huge amount of variety. You’ll work across identity, devices, SaaS, networking, automation, and office infrastructure - often at the same time. Ambiguity is a constant, and we’re looking for someone who enjoys making sense of it and turning it into action.

We operate almost entirely in the cloud, so you’ll be exposed to a wide range of modern tools and technologies across the business.

As a TechOps Generalist, you’ll be a core contributor to the day-to-day delivery of TechOps services across the APAC region, working closely with the TechOps Lead and the wider global TechOps team.

While this isn’t a people management role, it is a role with real ownership. You’ll be trusted to take responsibility for problems and projects end-to-end, contribute to technical decision-making, and help shape how TechOps operates as we grow.

We strongly believe that great TechOps starts with empathy. You’ll spend a significant portion of your time supporting Kraken employees directly, seeing first-hand the problems they face and helping ensure technology enables rather than blocks great work.

We prioritise friendly, human support over SLAs or ticket numbers. Our aim is to deliver such a good experience that technology fades into the background, and when support is needed, it’s easy, human, and effective.

What you’ll own

• Provide hands-on 1st, 2nd, and 3rd line support across the business
• Own and deliver TechOps work across identity, devices, SaaS, networking, and office infrastructure
• Work closely with the TechOps Lead to balance reactive support with proactive, planned improvements
• Contribute to technical projects that improve security, reliability, and scalability
• Design, improve, and automate systems and processes to reduce manual effort and operational risk
• Collaborate closely with Security, Engineering, and other teams to balance security, productivity, and user experience
• Support our offices in Melbourne and Japan, with potential expansion across APAC
• Identify recurring problems and help build long-term solutions rather than short-term workarounds

Example TechOps projects include:

• macOS and Windows MDM improvements and migrations
• Identity provider and SSO improvements
• Device trust and posture compliance solutions
• Replacing insecure authentication factors with phishing-resistant alternatives
• Office networking, AV, and access control improvements
• SaaS migrations and integrations

What you bring to the party

• Strong hands-on experience in an IT, TechOps, or systems-focused role
• Deep knowledge of Windows and macOS, with confident troubleshooting skills
• Hands-on experience providing 1st, 2nd, and 3rd line support
• Comfort operating in highly ambiguous environments and managing competing priorities
• A strong technical foundation across identity, MDM, SaaS, and networking
• Ability to communicate clearly with both technical and non-technical stakeholders
• A people-first mindset and a conscientious approach to decision-making

Should have

• Experience supporting macOS, Windows, iOS, and Android environments
• Experience with Identity & Access Management platforms (e.g. Okta, Google Workspace, Microsoft Entra)
• Understanding of SSO technologies such as OAuth, SAML, and SCIM
• Enjoyment of scripting, APIs, and automating repetitive or error-prone tasks
• Experience working across time zones or with distributed teams

Bonus points

• A foundational understanding of programming or software engineering
• Familiarity with security tooling such as CrowdStrike, Kolide, osquery, or Zscaler
• Experience with office networking (we use Cisco Meraki)
• Exposure to cloud platforms such as AWS

Kraken is a certified Great Place to Work in France, Germany, Spain, Japan, Australia, and USA. In the UK we are one of the Best Workplaces on Glassdoor with a score of 4.5. Check out our Welcome to the Jungle site (FR/EN) to learn more about our teams and culture.

Are you ready for a career with us? We want to ensure you have the right tools and environment to unleash your potential. If you have any accommodation requests, please contact us at [e-mail]. We’ll do our best to tailor the experience to your needs so you can feel comfortable, confident and be at your best!

Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we’re looking for! At Kraken, we're creating a team of genuine, honest, empathetic people. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. We consider all applicants without regard to race, colour, religion, national origin, age, sex, gender identity or expression, sexual orientation, marital or veteran status, disability, or any other legally protected status.

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Please note that, in line with our current recruitment policy, we are unable to offer visa sponsorship for this position; applicants must have the right to work in the country that they're applying to, at the time of application.