Technology Services Support Specialist

Diocese of Lismore; Lismore City Council; On-site; AUD 65,000 - 85,000; Full time

Job summary

The Diocese of Lismore seeks a motivated Technology Services Support Specialist to join the ICT Team in Lismore. You will provide first-line Technology and Business Systems support to clients across diverse sites and services.

As part of the Service Desk, you will troubleshoot end-user devices, assist with systems, manage incidents, and help onboard/offboard users. On-site and remote support are required, with after-hours on-call as needed.

Qualifications

• Experience providing end-user IT support in a Service Desk or Help Desk environment.
• Familiarity with Microsoft 365, Windows and end-user technology.
• Strong customer service and communication skills.

Responsibilities

• Provide first-line Technology and Business Systems support.
• Troubleshoot PCs, laptops, mobile devices, printers, Microsoft 365 and other supported technologies.
• Assist users with supported Business Systems and applications.
• Manage incidents and requests through the ICT Service Management system.
• Assist with user onboarding, offboarding and account administration.
• Provide onsite and remote support to users.
• Maintain ICT documentation and asset information.
• Work collaboratively with the broader ICT Team and external providers.
• Participate in the ICT after-hours on-call roster as required.

Tools

Microsoft 365

Windows

Job description

The Chancery in Lismore provides support services to the Catholic Diocese of Lismore. The Diocese extends from Tweed Heads to Laurieton and supports parishes and a diverse range of ministries including health, aged and community care.

The Opportunity

We are looking for a motivated Technology Services Support Specialist to join our ICT Team in Lismore.

Working within the Service Desk, you will provide first-line Technology and Business Systems support to clients across a diverse range of sites and services.

This is a client-focused role suited to someone who enjoys helping people, solving problems and developing their technology skills.

Responsibilities

Provide first-line Technology and Business Systems support.

Troubleshoot PCs, laptops, mobile devices, printers, Microsoft 365 and other supported technologies.

Assist users with supported Business Systems and applications.

Manage incidents and requests through the ICT Service Management system.

Assist with user onboarding, offboarding and account administration.

Provide onsite and remote support to users.

Maintain ICT documentation and asset information.

Work collaboratively with the broader ICT Team and external providers.

Participate in the ICT after-hours on-call roster as required.

About You

We are looking for someone with:

Experience providing IT support in a Service Desk, Help Desk or similar end-user support environment.

Familiarity with Microsoft 365, Windows and end-user technology.

Strong customer service and communication skills.

Good troubleshooting and problem-solving skills.

A proactive, collaborative approach and willingness to learn.

A current driver's licence and willingness to travel to Diocesan sites when required.

Availability to participate in the after-hours on-call roster.

What we offer

You will join a supportive ICT Team and gain exposure to a broad range of Technology and Business Systems across a diverse environment.

We offer ongoing learning and development opportunities and the chance to develop your skills alongside experienced Technology, Cyber Security and Business Systems specialists.

Candidates must have unrestricted rights to work in Australia and a current Class C Australian Driver’s Licence.

The Catholic Diocese of Lismore is committed to safeguarding practices, including the ongoing protection and safety of children, young people and vulnerable adults, and an accessible process to advise of concerns or make disclosures of harm. Any offer of employment will be conditional on the appointee obtaining NSW Working with Children Check (WWCC) clearance and satisfactory outcome from a National Criminal History Check.