Technology Operations Manager

Starbucks Australia; Melbourne; Hybride; AUD 130 000 - 180 000; Plein temps

Avantages offerts par ce poste

30% partner discount

Hybrid working model

Career growth and development

Reward and recognition programs

Partner referral program - up to $1,00

Wellbeing support

Ongoing leadership and professional 개발

Collingwood Support Centre access

Ambitious growth plans

Résumé du poste

Starbucks Australia is seeking a Technology Operations Manager to shape the future of technology across our coffeehouse stores and Support Centre. You will lead operations, ensure reliable and secure services, and work with partners and vendors to improve service levels and drive innovation.

Reporting to the Chief Information Officer, you will own infrastructure, strengthen cyber security, and support store growth. This hybrid role leverages Collingwood campus facilities and collaboration.

Qualifications

• Senior technology operations experience in a multi-site retail or hospitality business.
• Proven track record in vendor management, service improvement and cost outcomes.
• Hands-on across network, end-user compute and cloud services in store environments.
• Experience with security operations: access control, patching and incident response.
• Willingness to be on-call outside store trading hours and travel to stores.
• Tertiary qualification in technology or equivalent experience.

Responsabilités

• Lead technology operations, service delivery and incident management.
• Drive vendor performance, accountability and commercial outcomes.
• Own infrastructure including networks, devices, Microsoft 365 and cloud services.
• Strengthen cyber security, compliance and operational resilience.
• Support store growth by ensuring technology remains scalable and fit for purpose.
• Partner with Operations and business leaders to improve the store technology experience.

Connaissances

Technology operations leadership

Vendor management

Security operations

Multi-site IT in retail/hospitality

Incident management

Microsoft 365 administration

Network and device management

Formation

Technology degree or equivalent

Outils

Microsoft 365

Cloud services

PCI DSS exposure

Description du poste

A fantastic opportunity exists to join an iconic brand and elevate your career at Starbucks Australia.

We often say that we aren't in the coffee business serving people, we're in the people business serving coffee. Our partners (employees) are at the heart of everything we do, bringing our mission to life every day:

To be the premier purveyor of the finest coffee in the world, inspiring and nurturing the human spirit - one person, one cup and one neighbourhood at a time.

• 30% partner discount at all Starbucks Australia stores, plus free coffee at our on-site Starbucks coffeehouse kitchenlocated within the Support Centre.
• Hybrid working model offering a blend of office collaboration and work-from-home flexibility.
• Career growth and development opportunities within an iconic and expanding QSRbusiness.
• Reward and recognition programs that celebrate performance and living our Starbucks values.
• Partner referral program - earn up to $1,000 for successful referrals (T&Cs apply).
• Wellbeing support through PeopleSense, including free confidential counselling services for partners and their families.
• Ongoing leadership and professional development opportunities to support your continued growth and success.
• Work from our modern Collingwood Support Centre, featuring end-of-trip facilities, concierge services and collaborative workspaces.
• ambitious growth plans, where you'll have the opportunity to influence key decisions and make a meaningful impact.

Company Description

Join Starbucks Australia

A fantastic opportunity exists to join an iconic brand and elevate your career at Starbucks Australia.

We often say that we aren't in the coffee business serving people, we're in the people business serving coffee. Our partners (employees) are at the heart of everything we do, bringing our mission to life every day:

To be the premier purveyor of the finest coffee in the world, inspiring and nurturing the human spirit - one person, one cup and one neighbourhood at a time.

Our Partner (Employee) Benefits

• 30% partner discount at all Starbucks Australia stores, plus free coffee at our on-site Starbucks coffeehouse kitchenlocated within the Support Centre.
• Hybrid working model offering a blend of office collaboration and work-from-home flexibility.
• Career growth and development opportunities within an iconic and expanding QSRbusiness.
• Reward and recognition programs that celebrate performance and living our Starbucks values.
• Partner referral program - earn up to $1,000 for successful referrals (T&Cs apply).
• Wellbeing support through PeopleSense, including free confidential counselling services for partners and their families.
• Ongoing leadership and professional development opportunities to support your continued growth and success.
• Work from our modern Collingwood Support Centre, featuring end-of-trip facilities, concierge services and collaborative workspaces.
• ambitious growth plans, where you'll have the opportunity to influence key decisions and make a meaningful impact.

Job Description

At Starbucks Australia, we're entering an exciting phase of growth and are looking for a Technology Operations Manager to help shape the future of technology across our coffeehouse network. This is a highly visible role for someone who enjoys challenging the status quo, driving operational excellence, and delivering meaningful business outcomes.

Reporting to the Chief Information Officer, you'll lead technology operations across our stores and Store Support Centre, ensuring reliable, secure and scalable technology services that support business growth. You'll work closely with technology partners and vendors to improve service levels, optimise spend, strengthen security, and drive innovation

Key Responsibilities

• Lead technology operations, service delivery and incident management.
• Drive vendor performance, accountability and commercial outcomes.
• Own infrastructure including networks, devices, Microsoft 365 and cloud services.
• Strengthen cyber security, compliance and operational resilience.
• Support store growth by ensuring technology remains scalable and fit for purpose.
• Partner with Operations and business leaders to improve the store technology experience.

Qualifications

Required Experience

• Senior technology operations experience in a multi site retail or hospitality business
• Has challenged incumbent vendors and changed the outcome: better service, better commercials, or both
• Has managed a multi party support chain, where triage sits with one provider and resolution with others
• Evidence of efficiencies and return delivered against a technology spend baseline
• Hands on across network, end user compute and Microsoft 365 in a distributed store environment
• Hands on security operations: access, patching, vulnerability management and incident response
• Experience across a point of sale estate and store technology
• Available for escalation outside store trading hours, and able to travel to stores
• Tertiary qualification in a technology discipline, or equivalent experience
• Desirable: Essential Eight or ISO 27001 exposure, Microsoft 365 security, PCI DSS, experience in a fast growing store network

Additional Information

Why Starbucks?

Starbucks Australia is proudly Australian-owned and operated. While we're a relatively small business, we have ambitious growth plans and a strong focus on developing our partners.

Located in Collingwood, our Support Centre features extensive end-of-trip facilities, concierge services including dry-cleaning and parcel collection, and our very own Starbucks café. Our hybrid working model provides the flexibility to work three days in the office and two days from home.

The Starbucks Mission Statement

Our mission: to inspire and nurture the human spirit - one person, one cup and one neighbourhood at a time.

Here are the principles of how we live that every day:

Our Coffee

It has always been, and will always be, about quality. We're passionate about ethically sourcing the finest coffee beans, roasting them with great care, and improving the lives of the people who grow them. We care deeply about all of this; our work is never done.

Our Partners

We're called partners because it's not just a job, it's our passion. Together, we embrace diversity to create a a place where each of us can be ourselves. We always treat each other with respect and dignity.

The Starbucks Mission Statement

Our mission: to inspire and nurture the human spirit - one person, one cup and one neighbourhood at a time.

Here are the principles of how we live that every day:

Our Coffee

It has always been, and will always be, about quality. We're passionate about ethically sourcing the finest coffee beans, roasting them with great care, and improving the lives of the people who grow them. We care deeply about all of this; our work is never done.

Our Partners

We're called partners because it's not just a job, it's our passion. Together, we embrace diversity to create a a place where each of us can be ourselves. We always treat each other with respect and dignity.