Technology Delivery Lead - Utilities

Accenture PLC; Redmond; On-site; AUD 213,000 - 498,000; Full time

Job summary

Accenture PLC is seeking a Technology Delivery Senior Manager for Managed Reinvention Services. You will own end-to-end delivery, spanning AMS, IMS, Security, and Data & AI, and architect AI-first delivery models to advance clients along the autonomy maturity curve.

You will lead multi-tower engagements, manage run-to-reinvention transitions, and expand relationships with CIOs and senior IT leaders, while driving modernization and commercial outcomes across complex contracts.

Qualifications

• 10+ years of technology delivery experience with P&L ownership of large-scale accounts.
• 5+ years designing or operating AI-driven delivery models (AIOps, GenAI-powered ITSM).
• 10+ years accountability across AMS/IMS/Security/Data & AI/Cloud environments.
• Experience engaging CIOs/CTOs on strategy, operating models and roadmaps.
• Bachelor's degree or equivalent; higher degree is a plus.

Responsibilities

• Own end-to-end delivery accountability with full P&L and outcomes across multi-tower accounts.
• Architect AI-first delivery models and operationalize agentic operations frameworks.
• Drive tech economics by shifting Run spend toward Reinvention investments and cost takeout.
• Lead workforce transition to agentic operations with AI agent fleets and human SREs.
• Expand client relationships by acting as the primary technology advisor to CIOs.
• Drive modernization and resilience as standing deliverables within managed services.
• Shape and win MRS pursuits with credibility in design, scope and pricing.

Skills

P&L ownership

Executive stakeholder mgmt

AI-driven delivery

Multi-tower delivery

CIO/CTO engagement

Managed services strategy

Reinvention.AI familiarity

Utilities industry exp

Education

Bachelor's degree or equivalent

Master's degree (bonus)

Tools

Reinvention.AI platform

GenWizard

ServiceNow AI

Dynatrace

PagerDuty AIOps

Job description

We Are:

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth, and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, AI and data with unmatched industry experience, functional expertise, and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Consulting, Strategy, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners, and communities. Visit us at accenture.com.

You Are:

Our MRS Senior Managers are accountable owners—not coordinators. We need leaders who can run complex, multi-tower managed services accounts end-to‑end, shape the agentic operating model that replaces traditional AMS delivery, and build the client relationships that turn a run contract into a long‑term reinvention partnership. This is not a generalist role. You will be expected to engage CIOs and technology executives with credibility, drive compounding delivery value, and actively contribute to the growth of Accenture’s MRS business.

The Work:As a Technology Delivery Senior Manager—Managed Reinvention Services, you will:

• Own end-to‑end delivery accountability — hold full P&L and outcome responsibility across multi‑tower managed services accounts spanning AMS, IMS, Security, and Data & AI, driving toward committed business and technology results.
• Architect and operationalize AI‑first delivery models — design and implement agentic operations frameworks using Accenture’s Reinvention.AI platform and GenWizard capabilities, progressing clients deliberately along the autonomy maturity curve from human‑augmented (L2) toward full autonomous operations (L4/L5).
• Reshape tech economics — shift client Run spend toward Reinvention capital by systematically driving cost takeout, technical debt reduction, and throughput gains—converting efficiency savings into funded transformation.
• Lead the workforce transition to agentic operations — build and evolve delivery teams composed of AI agent fleets and human SREs, define new role frameworks for the agentic era, and establish the governance and escalation model for autonomous operations.
• Build and expand senior client relationships — serve as the primary technology advisor to CIOs and senior IT leadership, translating delivery performance into reinvention value and expanding the engagement scope over time.
• Drive continuous modernization within the run model — embed architecture simplification, platform modernization, and resilience engineering as standing deliverables within managed services—not as separate projects.
• Shape and win MRS pursuits — bring delivery credibility and operating model depth to competitive bids, contributing to solution design, commercial structuring, and MRS value proposition development across the portfolio.

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirement

Here’s What You Need:

• Minimum of 10 years of technology delivery experience, including direct P&L ownership of large‑scale application and/or infrastructure managed services accounts across complex, multi‑tower environments
• Minimum of 5 years of hands‑on experience designing or operating AI‑driven delivery models — including AIOps, agentic automation, GenAI‑powered ITSM, or intelligent observability in production managed services contexts
• Minimum of 10 years of demonstrated accountability for multi‑tower delivery across three or more of the following: AMS, IMS, Security Operations, Data & AI, Cloud Engineering
• Minimum of 10 years of Demonstrable experience with one or more of the following:
• Designing and governing agentic or autonomous operations models (fleet orchestration, SRE frameworks, L1-L5 autonomy progression)
• Outcome‑based or autonomy‑based commercial constructs (XLAs, shared savings, value‑linked pricing)
• Platform engineering, self‑healing infrastructure, or AI‑powered SDLC at enterprise scale
• FinOps, tech value management, or run‑to‑reinvention capital reallocation
• Minimum of 5 years of proven track record engaging CIOs, CTOs, and C‑1 technology leaders on managed services strategy, operating model evolution, and transformation roadmaps
• Minimum of 5 years of Resources Industry Utilities experience.
• Bachelor's degree or equivalent (minimum 12 years' work experience). If Associate’s Degree, must have equivalent minimum 6-year work experience

Bonus points if:

• You have a Master’s degree in Computer Science, Information Systems, Engineering, Business, or a related field
• You have familiarity with Accenture’s Reinvention.AI platform, GenWizard, or comparable AI‑native managed services platforms (e.g., ServiceNow AI, Dynatrace, PagerDuty AIOps)
• You have Industry experience in Resources e.g., Energy, Utilities, Chemicals, or other asset‑intensive sectors where tech economics transformation is a strategic CIO priority
• You have experience shaping or contributing to large managed services pursuits, including RFP responses, operating model design, and commercial negotiations
• You have strong command of managed services commercial constructs — T&M, fixed price, outcome‑based, and autonomy‑based pricing models; experience structuring and re‑baselining contra

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 11/13/2026.Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long‑term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

See more information on our benefits here: U.S. Employee Benefits | Accenture (https://www.accenture.com/us-en/careers/local/benefits)

Role Location Annual Salary Range

California $163,000 to $413,600Colorado $163,000 to $357,400Connecticut $163,000 to $357,400District of Columbia $173,500 to $380,500Illinois $150,900 to $357,400Maine $138,800 to $304,400Maryland $163,000 to $357,400Massachusetts $163,000 to $380,500Minnesota $163,000 to $357,400New York $150,900 to $413,600New Jersey $173,500 to $413,600Ohio $150,900 to $330,900Virginia $150,900 to $380,500Washington $173,500 to $380,500

Requesting an Accommodation

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