Technical Writer Asssitant

Breville USA, Inc.; Sydney; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation package

Fun and rewarding team environment

ASX-listed company exposure

Employee assistance program

Paid parental leave

Employee discounts on electrical产品

Health and wellness benefits

Job summary

Breville Group is seeking a Technical Writer Assistant to support the creation and maintenance of accurate technical documentation for Breville products worldwide. Based in Alexandria, Sydney, you will help prepare service manuals, spare parts documentation, and technical instructions ensuring a consistent after-sales customer experience.

You will collaborate with Engineering, Quality, Service, Spare Parts, 3PL warehouses and Authorized Service Centres, focusing on accurate product documentation

Qualifications

• 2+ years of experience in technical documentation, technical support, or product servicing in electrical or consumer appliances.
• Strong attention to detail and clear written and verbal communication.
• Experience with ERP/CRM platforms (D365 and Salesforce preferred).
• Ability to interpret BOMs, circuit diagrams and exploded views.

Responsibilities

• Prepare, review and issue service manuals, spare parts manuals and service instructions.
• Verify BOMs, diagrams and part images; process engineering changes and Product Change Notices.
• Assist with product reviews on serviceability, spare parts and quality.
• Localise and translate documentation for global markets; collaborate with Engineering, Quality, Service, Spare Parts and 3PL teams.

Skills

Technical writing

Attention to detail

Communication skills

BOM interpretation

Education

Diploma or degree in Electrical Engineering or related field

Tools

D365 (Dynamics 365)

Salesforce

Job description

About Breville

Over the past 90+ years Breville has grown to become an iconic global brand, deliveringkitchen products to over 70 countries around the globe. Breville enhancespeople’s lives through the delivery of brilliant innovation and thoughtfuldesign based on deep consumer insights, empowering people to do things moreimpressively or easily than they’d thought possible in their own home andultimately allowing them to “Master Every Moment”.

A career atBreville is truly a one-of-a-kind experience. It’s more than working for a global leader; it’s an opportunity to be a part of something that impactspeople all over the world.

About the role

The Technical Writer Assistant is responsible for supporting the Technical Writer in producing accurate, up-to-date and compliant technical documentation for Breville products globally. Reporting to the Global Head of Service Operations and based in Alexandria, Sydney, this role will focus on preparing and maintaining service manuals, spare parts documentation and technical instructions to ensure service and support teams have reliable information to deliver a consistent after-sales customer experience.

Keyresponsibilities include:

• Preparing, reviewing and issuing service manuals, spare parts manuals and service instructions, including exploded views and circuit diagrams, ahead of product launch into any Business Unit.
• Actioning Product Change Notices and engineering changes, and verifying BOMs, diagrams and part images.
• Assisting with new product reviews on serviceability, spare parts and quality.
• Creating and updating spare parts records in PIM, Salesforce and D365, or raising requests to Master Data, according to user approval level.
• Applying document control standards and confirming regulatory and safety requirements with the Compliance team before publication.
• Supporting localisation and translation for global markets.
• Collaborating with Engineering, Quality, Service, Spare Parts, 3PL warehouses and Authorised Service Centres.

We’re Interested in Hearing from People Who Have:

• 2+ years’ experience in technical documentation, technical support or product servicing in electrical or consumer appliances.
• A diploma or degree in Electrical Engineering or a related field, or equivalent experience.
• Strong attention to detail, with clear written and verbal communication.
• Working knowledge of Microsoft Office and ERP/CRM platforms (D365 and Salesforce preferred).
• The ability to interpret BOMs, circuit diagrams and exploded views.A proactive approach to building stakeholder relationships.

What we offer you:

• Competitive compensation package
• A fun and rewarding team environment
• Opportunity to work for an Australian Stock Exchange listed company
• Employee assistance program
• Paid parental leave policy
• Employee discounts of up to 40% on all our electrical products
• Corporate health andwellness benefits

Breville Group is proud to be an Equal Opportunity Employer.