Technical Workforce Planning Analyst

DWS; City of Melbourne; Hybrid; AUD 120,000 - 160,000; Full time

Job summary

DWS in Melbourne is seeking an experienced Technical Workforce Planning Analyst to join a major Australian retail-focused program. You will translate complex award conditions into actionable business and system outcomes while working with workforce planning specialists to support compliance, award updates and delivery across a large-scale environment.

This hybrid role requires strong UKG or Kronos experience, deep rostering and forecasting expertise, and the ability to map current and future

Qualifications

• Highly experienced with UKG or Kronos platforms.
• Demonstrated capability interpreting Modern Awards and Enterprise Agreements, including pay rules, penalty rates, allowances, and rostering constraints.
• Strong workforce planning experience across rostering, labour scheduling, demand forecasting, and workforce optimisation.
• Ability to translate compliance and industrial relations requirements into business requirements and system logic.
• Significant experience with process mapping, including current and future state analysis.
• Strong requirements elicitation, documentation, stakeholder engagement, and business analysis capabilities.
• Experience supporting compliance initiatives, award updates, estimation activities, and project delivery outcomes.
• Experience within retail or environments governed by the General Retail Industry Award is advantageous.

Responsibilities

• Interpret workforce compliance and industrial instrument changes and assess impacts.
• Support implementation of Award and Enterprise Agreement updates across systems and processes.
• Contribute to effort estimation and planning activities for workforce-related initiatives.
• Document business requirements, user stories, and process improvements.
• Collaborate with stakeholders and workforce planning teams to deliver high-quality outcomes.

Skills

UKG/Kronos platforms

Awards & EA interpretation

Rostering & workforce planning

Translate compliance to requirements

Process mapping

Requirements elicitation & BA

Compliance initiatives & award updates

Retail awards familiarity

Job description

Technical Workforce Planning Analyst

DWS is seeking an experienced Technical Workforce Planning Analyst to join a major Australian retail-focused workforce planning program. This opportunity is ideal for a Business Analyst with strong workforce planning expertise who can translate complex Award and Enterprise Agreement requirements into actionable business and system outcomes. You will work closely with workforce planning specialists to support compliance initiatives, award updates, process improvements, and delivery activities across a large-scale environment.

Where: Melbourne

Type: ACN Contractor or Max Term

Start: ASAP

Length: 6+ months

Style: Hybrid; 3+ days onsite

Salary: Up to $675/day (ACN) or up to $160K (inc super) Max Term

Key requirements include:

• Highly experience with UKG or Kronos platforms
• Demonstrated capability interpreting Modern Awards and Enterprise Agreements, including pay rules, penalty rates, allowances, and rostering constraints
• Strong workforce planning domain experience across rostering, labour scheduling, demand forecasting, and workforce optimisation
• Ability to translate compliance and industrial relations requirements into business requirements and system logic
• Significant experience with process mapping, including current and future state analysis
• Strong requirements elicitation, documentation, stakeholder engagement, and business analysis capabilities
• Experience supporting compliance initiatives, award updates, estimation activities, and project delivery outcomes
• Experience within retail or environments governed by the General Retail Industry Award will be advantageous

Responsibilities include:

• Interpret workforce compliance and industrial instrument changes and assess impacts
• Support implementation of Award and Enterprise Agreement updates across systems and processes
• Contribute to effort estimation and planning activities for workforce-related initiatives
• Document business requirements, user stories, and process improvements
• Collaborate with stakeholders and workforce planning teams to deliver high-quality outcomes

About Us

Since 1991, DWS has been helping organisations across Australia reimagine what’s possible through technology, business, and management consulting. With offices in Melbourne, Sydney, Adelaide, Brisbane, and Canberra, our 300+ locally based consultants bring deep expertise and fresh thinking to every project. We deliver end-to-end solutions spanning IT consulting, Staff Augmentation, Managed Delivery, Data & Analytics, Cloud, AI and Automation. Our strength lies in our people; each consultant is carefully selected for their expertise, creativity, and commitment to excellence. Together, we deliver impactful solutions that drive innovation, efficiency, and long-term value. At DWS, we don’t just meet expectations - we redefine them.

Applicants must hold Australian Citizenship, Permanent Residency (PR), or other permanent work rights - DWS are unable to sponsor or support visas.

DWS encourages applications from Aboriginal and Torres Strait Islander peoples.