Technical Support Specialist

O’Connors; Horsham; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Career growth opportunities

Collaborative team environment

Employee benefits and discounts

Job summary

A leading agricultural technology company is seeking a Technical Support Specialist based in Horsham. The role involves supporting customers with precision farming technology, developing training materials, and maintaining structured support systems. The ideal candidate will have experience in agriculture or technology, strong problem-solving skills, and excellent communication abilities. A collaborative work environment with a focus on ongoing growth and employee benefits is offered.

Qualifications

• Experience in agriculture, technology, or precision farming.
• Familiarity with common software platforms.
• Mechanical and electrical diagnostic aptitude.
• Self-motivated with a focus on customer service.
• Strong communication and problem-solving skills.

Responsibilities

• Support staff and customers with precision farming technology.
• Develop training materials for agriculture technology.
• Liaise with global teams for technical information.
• Create reference materials for the Ag Technology department.
• Perform remote diagnostics using telematics tools.
• Assist with diagnostics and repair of technology systems.
• Maintain the company’s RTK network.

Skills

Experience in agriculture

Strong computer literacy

Mechanical diagnostic skills

Interpersonal skills

Problem-solving skills

Job description

O’Connors is part of the largest global CNH Dealer network, delivering cutting‑edge agricultural machinery and technology solutions across Australia. As part of an international company with a strong local presence, we’re committed to innovation, customer service, and continuous improvement.

About the Role

We’re seeking a Technical Support Specialist to join our Ag Technology team. This role is central to supporting staff and customers with precision farming and application technology, delivering training, troubleshooting remotely, and maintaining structured support systems.

Key Responsibilities

• Provide structured support via the O’Connors Support Centre for precision farming and application equipment.
• Develop and deliver training materials for internal and external sessions.
• Liaise with global teams to gather and share up‑to‑date technical information.
• Create reference materials and implement sustainable processes for the Ag Technology department.
• Perform remote diagnostics and support using telematics tools.
• Assist internal departments with remote diagnosis and repair of technology systems.
• Support and maintain the company’s RTK network.

What You’ll Bring

• Strong experience in agriculture, technology, or precision farming.
• Solid computer literacy and familiarity with common software platforms.
• Mechanical and electrical diagnostic aptitude.
• Self‑motivation and a genuine drive to deliver outstanding customer service.
• Excellent communication, interpersonal, and problem‑solving skills.

What We Offer

• A company that continues to grow and expand in the Agricultural industry.
• Enjoy career growth in a thriving business with a strong support network and a collaborative team environment that provides ongoing guidance and feedback to help you succeed.
• Join a team that lives its values – honesty, continuous improvement, commitment, and strong relationships. At O’Connors, it’s part of who we are.
• Employee benefits and discounts.

Flexibility in location – ideally based in Horsham (Wimmera/Mallee).

Ready to take the next step in your Ag Tech career?

If you’re self‑motivated, passionate about your work, and ready to join a team in a thriving industry, we’d love to hear from you.

Email: [e-mail]
Mobile: [phone]