Technical Support Officer

Rheinmetall Defence Australia; Brisbane; On-site; AUD 70,000 - 100,000; Full time

Benefits offered by this job

Long weekends every second week with a

Exclusive employee discounts with over

Parental leave and loyalty leave accr

Endorsed Employer for All Women with

Job summary

Rheinmetall Defence Australia in Brisbane, QLD, is seeking a Technical Support Officer to deliver technical support aligned with the Contract Scope of Work, schedule and budget. You will liaise with internal teams and the Commonwealth of Australia to resolve customer requests on Boxer in-service platforms.

Ideal candidates hold an Engineering qualification, can interpret drawings, and manage stakeholders effectively.

Qualifications

• Must have minimum trade or tertiary level qualification in Engineering.
• Ability to interpret engineering drawings.
• Excellent stakeholder management with ability to communicate with technical and non-technical stakeholders.
• Problem solving acumen with strong attention to detail.
• Proficiency in MS Office (SharePoint, Outlook, Excel, PowerPoint).
• Eligible to obtain an Australian Government Security Clearance (Australian Citizenship required).

Responsibilities

• Deliver technical support services in line with the Contract Scope of Work, project schedule and budget.
• Manage the technical investigation process and ensure customer requests are actioned.
• Interface with internal departments and the Commonwealth of Australia and stakeholders related to Boxer in-service support.

Skills

Engineering drawings

Stakeholder management

Problem solving

MS Office

Security clearance eligibility

Education

Engineering qualification

Job description

Rheinmetall Defence Australia – Brisbane QLD

Located at our Military Vehicle Centre of Excellence (MILVEHCOE), our In-Service Support team liaise and support our Customer (Commonwealth of Australia) in providing technical support to our delivered platforms. This position will be reporting into the Manager – Technical Services and will interface with a number of internal and external stakeholders related to Boxer in-service support.

About the Role

As a Technical Support Officer, you will interface with a number of internal departments and our Customer to deliver technical support services in line with the Contract Scope of Work, project schedule and budget. The position will support and manage the technical investigation process, ensuring that Customer requests are responded to and actioned in a timely manner.

WHAT QUALIFICATIONS YOU SHOULD HAVE

Rheinmetall seeks applicants who exemplify our Company’s values of Safety, Partnering, Openness, Respect and Trust (SPORT). This creates a workplace environment where employees value each other, live up to their promises and communicate openly.

What are we looking for?

The experience and skillset best suited to this role includes:

• Minimum trade or tertiary level qualification in Engineering;
• Ability to interpret engineering drawings;
• Excellent stakeholder management skillset with ability to communicate effectively with stakeholders from technical and non-technical backgrounds;
• Problem solving acumen with strong attention to detail;
• Proficiency in MS Office (Sharepoint, Outlook, Excel, Powerpoint); and
• Eligibility to obtain an Australian Government Security Clearance (Australian Citizenship required).

WHAT WE OFFER YOU

• Long weekends every second week with a 9 day fortnight;
• Access to exclusive employee discounts with over 500 retailers to support cost of living;
• Market leading parental leave and loyalty leave accrual for every year of service;
• We are proud to be an Endorsed Employer for All Women with WORK180.