Technical Support (Enterprise Accounts)

Appian; Sydney; On-site; USD 39,052 - 65,087; Full time

Job summary

Join a forward-thinking company as a Premier Solution Engineer, where you'll leverage your exceptional customer management skills to enhance client experiences. This role emphasizes collaboration and problem-solving, allowing you to work closely with various departments to ensure customer success. You'll be part of a passionate team dedicated to achieving excellence and driving impactful results. If you're ready to take on challenges and contribute to innovative solutions in a dynamic environment, this opportunity is perfect for you.

Qualifications

• Experience in software customer service and exceptional communication skills.
• Strong technical aptitude and problem-solving abilities.

Responsibilities

• Collaborate across departments to enhance customer platform support experience.
• Identify creative solutions to customer challenges.

Skills

Customer management

Communication skills

Problem-solving

Technical aptitude

Presentation skills

Education

Bachelor's degree in Computer Science

Engineering or Information Technology

Tools

Amazon Web Services (AWS)

Google Compute Engine

Microsoft Azure

Tomcat Apache

IIS

MySQL

Oracle

SQL Server

MariaDB

Job description

Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. This means we constantly seek to understand the best for our customers, go beyond completion in our work, strive for excellence with intensity, and embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team dedicated to accomplishing hard things.

We are looking for a Premier Solution Engineer with superb customer management skills and a demonstrated ability to collaborate effectively across departments. The Premier Solution Engineer will work as a member of the overall account success team, focusing on the platform support experience for their assigned customers.

To be successful in this role, you will need:

1. Experience in a software customer service role.
2. Exceptional communication, customer service, and presentation skills.
3. Strong technical aptitude.
4. Excellent problem-solving skills and talent for identifying creative solutions.
5. Basic knowledge of IaaS (e.g., Amazon Web Services (AWS), Google Compute Engine, Microsoft Azure).
6. Basic knowledge of Web and Application Servers (e.g., Tomcat Apache, IIS).
7. Knowledge of RDBMS platforms (e.g., MySQL, Oracle, SQL Server, MariaDB).
8. Bachelor's degree in Computer Science, Engineering, Information Technology, or similar work experience.

About Appian

Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design, automate, and optimize even the most complex processes, from start to finish. The world's most innovative organizations trust Appian to improve their workflows, unify data, and optimize operations—resulting in better growth and superior customer experiences. For more information, visit appian.com.

Appian Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, genetic information, or any other characteristic protected by law.