Technical Support Engineer (Australia) – CCTV & Security

Genetec; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Genetec, based in Sydney, seeks a Technical Support Engineer to deliver post-sales support to customers via email, phone, text chat or on-site. The role is Sydney-based and reports to the Customer Experience Team Lead (Australia).

You will diagnose complex issues, document resolutions, and collaborate with R&D to improve Genetec solutions while maintaining strong customer relationships and knowledge of our security technology.

Qualifications

• Diploma/Degree in Computer Sciences, Computer Engineering, Electronics or equivalent.
• 2-3 years working experience in a related role.
• Strong analytical and troubleshooting skills in both hardware and software.

Responsibilities

• Use software tools to diagnose and solve complex issues and service outages.
• Conceptualize and articulate ideas clearly and concisely.
• Resolve problems in compliance with established processes.
• Ensure timely escalation of critical customer related issues through proper channels.
• Ensure timely resolution of customer issues.
• Collaborate with other Technical Support specialists and R&D engineers.
• Develop and maintain a strong relationship with new and existing customers.
• Develop and maintain an extensive working knowledge of Genetec's solutions.

Skills

Troubleshooting

Customer service

Project management

English proficiency

Team player

Multitasking

Education

Diploma/Degree in Computer Sciences/Engineering

Tools

Windows administration

Networking principles

SQL databases

IP protocols

Video security systems

CCTV/Access control

Job description

Genetec, based in Sydney, seeks a Technical Support Engineer to deliver post-sales support to customers via email, phone, text chat or on-site. The role is Sydney-based and reports to the Customer Experience Team Lead (Australia).

You will diagnose complex issues, document resolutions, and collaborate with R&D to improve Genetec solutions while maintaining strong customer relationships and knowledge of our security technology.