Technical Specialist

Wabtec Corporation; Town Of Port Hedland; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Residential allowance

Training

Rewards & recognition

Birthday leave

Health insurance discount (Medibank)

Novated leasing

Lifestyle discounts

Job summary

Wabtec Global Freight Services is seeking a Technical Specialist to support Battery Electric Locomotive projects, including FLX Drive locomotives, based in Port Hedland. You will work with the customer across operations, maintenance and engineering to implement BELs and monitor field modifications.

The role requires a Grade A Electrical License, strong problem-solving, and ability to travel. You will develop customer trust, report fleet performance, and complete internal training within 18

Qualifications

• Grade A Electrical License or equivalent.
• Ability to manage several projects simultaneously in a dynamic environment.
• Demonstrated ability to support and resolve problems with customer focus.
• Experience in Rail Industry preferably on Wabtec/GET locomotives.
• Strong customer service mindset.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Ability to travel internationally and domestically as required.
• Port Hedland location requirement.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Ability to develop and manage spreadsheets, technical reports and project trackers.

Responsibilities

• Work with the customer for BEL implementation across operations, maintenance and engineering.
• Coordinate field modifications and monitor effectiveness.
• Develop deep understanding of customer business to identify growth opportunities.
• Ensure timely resolution of issues and customer satisfaction.
• Interact with regional Wabtec teams on issues, product development and training.
• Monitor fleet performance and communicate trends for parts ordering.

Skills

Electrical license

Rail industry exp

Project mgmt

Customer service

Communication

Travel flex

Problem solving

MS Office

Job description

Job Description

What are we offering you?

• Permanent Role
• *** Residential Allowance! $$$
• Training - commensurate with experience
• Rewards & Recognition Program
• Paid Birthday Leave
• Discounted health insurance with Medibank
• Novated Leasing options
• Lifestyle discounts with Woolworths, Coles, Avis, JB Hifi and 500+ other retailers

Who will you be working with?

Wabtec Global Freight Services provides offering to customer which include technology, people, and processes, designed to maximize reliability and availability of customers’ locomotives at optimal operating costs. These tailored solutions meet each customer’s operating needs for fleet strategy, and changing business trends, ensuring we help customers achieve their desired business outcomes. These offerings include tailored Maintenance Contracts, Overhauls, Asset Performance Management, Upgrades and modernisations.

Learn more about our business here - Freight Services

Reporting to the Service Leader, the Technical Specialist will support a Battery Electric Locomotive Project more specifically FLX Drive Locomotives.

Where is the position located?

Port Hedland

Roster

7 days on, 7 days off- this is a residential role (FIFO is not offered for this position)

What will your typical day look like?

• Work hand in hand with the customer for implementation of new Battery Electric Locomotives (BELs) across all facets of operations, maintenance, and engineering;
• Coordinate implementation of field modifications and monitor effectiveness;
• Develop a deep understanding of the customer’s business to identify opportunities for account growth;
• Ensure timely resolution of customer issues and customer satisfaction;
• Interact with Wabtec teams regionally on issues, product development and training;
• Monitor Fleet performance and communicate trends to parts ordering and lead min max levels;
• Operate safely and under site isolation processes;
• Provide coaching and assistance to customer on product maintenance, troubleshooting and repair;
• Perform joint investigation of failed components with the customer for warranty administration;
• Partner with the customer to develop and have a smooth transition of BELs into operations;
• Achieve Wabtec internal training certification training within 18 months;
• Respond to requests for troubleshooting, failure support, field modification oversight, issue feedback and engineering support;
• Manage day-to-day material requisition transactions to ensure timely supply of required parts and materials;
• Report on fleet performance criteria and contribute to customer monthly meetings including reliability trends, root cause analysis and pareto charts;
• Track product performance metrics and issue recommendations for continuous improvement; and
• Take ownership of on-site technical fleet performance to ensure optimum product reliability.

What do we want to know about you?

• Grade A Electrical License or equivalent;
• Ability to effectively manage several projects simultaneously in a dynamic and face paced environment;
• Demonstrated ability to support and resolve problems with customer focus;
• Experience working within the Rail Industry preferably on Wabtec / GET locomotives;
• Strong customer service mindset;
• Strong oral and written communication skills;
• Strong interpersonal and leadership skills;
• Ability and willingness to travel internationally and domestically as required;
• A high level of dependability, a great attitude, and an ability to work well with a team towards achieving a common goal;
• Ability to work in the Pilbara region of Western Australia namely Port Hedland;
• Effective problem-solving skills and ability;
• Strong computer literacy with demonstrated proficiency in Microsoft Office applications, particularly Excel, Word, PowerPoint and Outlook; and
• Ability to independently develop, maintain and manage spreadsheets, technical reports, project trackers and professional customer facing documentation.

Applicants must have current working rights in Australia. Please note that visa sponsorship is not available for this position.

Successful candidates will be required to complete background and criminal history check.

We thank all applicants for their interest; each application will receive a response.

We do not accept unsolicited contact from recruitment agencies.

What could you accomplish in a place that puts People First?

At Wabtec, it's not just about a job - it's about the impact you make. When our people come together, we're Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you're ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it's freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together - are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We're lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We're building a culture where leadership, inclusion and your unique perspective fuel progress.

We're proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know - we've got you.