Technical Specialist

Wabtec Corporation; Dampier; Hybrid; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Permanent Role

Paid Birthday Leave

Rewards & Recognition Program

Discounted health insurance with Medib

Novated Leasing options

Lifestyle discounts with Woolworths, <

Job summary

Wabtec Global Freight Services invites an experienced rail technician to Dampier, WA, to provide technical advice on Air Brake and related systems for RTIO locomotives. You will ensure servicing and overhauls meet maintenance instructions while developing customer loyalty and advising on reliability improvements.

You will troubleshoot with RTIO staff, train customers on maintenance tasks, track performance metrics, and coordinate field modifications.

Qualifications

• Current WA Electrical Licence required.
• Minimum of 5 years’ experience in the Rail Industry, preferably on Wabtec locomotives.
• Electrical experience essential for this role.
• Recent experience maintaining and troubleshooting EVO & FDL locomotives.
• Ability to manage several projects simultaneously in a dynamic environment.
• Demonstrated ability to analyse and resolve problems with a customer focus.
• Strong customer service mindset and communication skills.
• Strong interpersonal and leadership skills.
• Own technical decisions on site regarding product performance.

Responsibilities

• Respond to RTIO requests for troubleshooting, failure analysis, field modification oversight, and engineering support.
• Provide training and assistance to customers on product maintenance, troubleshooting, and repair.
• Track product performance metrics and recommend continuous improvement.
• Coordinate field modifications and monitor effectiveness.
• Investigate failed components with customers for warranty administration.
• Engage with GE teams worldwide on issues, product development and training.
• Ensure timely resolution of customer issues and satisfaction.
• Report on project updates and performance criteria.
• Develop understanding of customer business to identify growth opportunities.
• Handle Day-to-Day ERP transactions for timely material movement.
• Monitor fleet performance and communicate trends for parts ordering.
• Aim for internal level 1 certification within 18 months.
• Operate safely following site risk controls.

Skills

Electrical Licence

Rail industry experience

Troubleshooting locomotives

Project management

Customer service

Communication skills

Interpersonal skills

Leadership

On-site decision making

Job description

What are we offering you?

• Permanent Role
• Paid Birthday Leave
• Rewards & Recognition Program
• Discounted health insurance with Medibank
• Novated Leasing options
• Lifestyle discounts with Woolworths, Coles, Avis, JB Hifi and 500+ other retailers

Who will you be working with?

Wabtec Global Freight Services provides offering to customer which include technology, people, and processes, designed to maximize reliability and availability of customers’ locomotives at optimal operating costs. These tailored solutions meet each customer’s operating needs for fleet strategy, and changing business trends, ensuring we help customers achieve their desired business outcomes. These offerings include tailored Maintenance Contracts, Overhauls, Asset Performance Management, Upgrades and modernisations.

Learn more about our business here – Freight Services

Reporting to the Technical Team Manager, you will provide Wabtec Air Brake and Systems technical advice to Rio Tinto maintenance staff and engineers for all owned locomotives on the RTIO rail network. This role will develop customer loyalty and manage customer relationships that foster a long-term partnership. Ensures locomotive servicing and overhauls are completed in a timely manner and to the agreed Maintenance Instructions (MI’s). Provide trouble shooting advice to RTIO technicians. Work closely with RTIO Reliability Engineers to improve key locomotive performance KPI’s. Works closely with the other TA’s, and Service Leader to ensure all locomotives that depart RTIO maintenance or tripping shops are best prepared to complete 100% successful journeys. Engage and discuss Wabtec technical products with Rio Team to improve reliability / productivity.

Where is the position located?

This is a Monday - Friday role, located in Dampier.

What will your typical day look like?

• Responding to RTIO requests for troubleshooting, failure analysis, field modification oversight, issue feedback and engineering support.
• Providing training and assistance to customer on product maintenance, troubleshooting and repair.
• Track product performance metrics and issue recommendations for continuous improvement.
• Coordinating implementation of field modifications and monitor effectiveness.
• Performing joint investigation of failed components with the customer for warranty administration.
• Interaction with GE teams worldwide on issues, product development and training.
• Ensure timely resolution of customer issues and customer satisfaction.
• Report and communicate project updates.
• Reporting on performance criteria and customer monthly meeting.
• Develop a deep understanding of the customer’s business to identify opportunities for account growth.
• Day-to-Day ERP Transactions to ensure timely material transactions.
• Monitor Fleet performance and communicate trends to parts ordering and lead min max levels.
• Achieve internal level 1 certification training within 18 months.
• Operate safely and under site isolation processes and other critical risk controls.

What do we want to know about you?

• Current WA Electrical Licence
• Minimum of 5 years’ experience working within the Rail Industry preferably on Wabtec locomotives.
• Electrical experience is essential for this role.
• Recent experience maintaining and troubleshooting EVO & FDL locomotives.
• Ability to manage effectively several projects simultaneously in a dynamic and face paced environment.
• Demonstrated ability to analyse and resolve problems with customer focus.
• Strong customer service mindset.
• Strong oral and written communication skills.
• Strong interpersonal and leadership skills.
• Own technical decisions on site in regarding to product performance.

Applicants must have current working rights in Australia. Please note that visa sponsorship is not available for this position.

Successful candidates will be required to complete background and criminal history check.

We thank all applicants for their interest; each application will receive a response.

We do not accept unsolicited contact from recruitment agencies.

Additional Information

What could you accomplish in a place that puts People First?

At Wabtec, it’s not just about a job - it’s about the impact you make. When our people come together, we’re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other.

If you’re ready to revolutionize how the world moves for future generations, Wabtec is the place for you.

Who are we?

Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether it’s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together – are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike.

Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. We’re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com.

Culture powers us and the possibilities.

We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. We’re building a culture where leadership, inclusion and your unique perspective fuel progress.

We’re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more.

Need accommodation? Just let us know – we’ve got you.