Technical Services Manager

Archer Daniels Midland Company; Newman; On-site; AUD 66,000 - 132,000; Full time

Job summary

ADM (Archer Daniels Midland Company) seeks a Technical Services Manager for Nairobi, Kenya to drive commercialization of ingredients and support regional customers with strong relationships.

The role focuses on technical knowledge, collaboration with developers and sales, and traveling within Africa to ensure successful launches and ongoing customer satisfaction.

Qualifications

• Degree in beverage/food technology or related field.
• Experience as technical expert or production consultant in the food/beverage industry.
• Excellent English skills.
• Ownership, enthusiasm and ability to work under pressure.
• Strong communication, teamwork and customer service orientation.
• Willingness to travel regularly within Africa.

Responsibilities

• Actively support ADM's commercial expansion strategy in Africa.
• Provide customer advice on application and production technology.
• Offer on-site support during trials and first production.
• Consult with customers and sales team on technical questions.
• Establish and develop long-term customer relationships.
• Support customers with complaints and challenges.
• Coordinate with local sales team for ongoing alignment.

Skills

Excellent English

Strong communication

Customer service orientation

Team spirit

Ownership & initiative

Work under pressure

Structured & self-dependent

Willingness to travel

Education

Degree in beverage/food technology

Job description

Job Description

Technical Services Manager (Nairobi, Kenya)

Job Description

• The Technical Service Manager take responsibility for the commercialization of our ingredients towards successful launches of our customers. Focusing on the key account customers of the region by building up strong relationship and technical knowledge. Close collaboration with developers and sales to bring the prototype into the market.

Responsibilities

• Actively support our commercial expansion strategy in Africa
• Customer advice on application & production technology
• On-site support during trial and first prodcution
• Consultant for our customers and sales team in relation to all technical questions
• Establish and develop long-term customer relationships
• Support the customer in terms of complaints and challenges
• Continuous alignment with and support to local sales team

The Candidate

• Degree in beverage/food technology or
• Professional experience as technical expert or as production consultant in the food and beverage industry
• Deep technical understanding and basic knowledge of business administration
• Excellent English skills required
• Ownership, enthusiasm and ability to work under pressure
• Team spirit, strong communication and doer mentality
• Strong customer and service orientation and technology skills
• Structured and self-dependent working style
• Flexible and willingness to travel regularly within African continent

#IncludingYou

Diversity, equity, inclusion and belonging are cornerstones of ADM’s efforts to continue innovating, driving growth, and delivering outstanding performance. We are committed to attracting and retaining a diverse workforce and create welcoming, truly inclusive work environments — environments that enable every ADM colleague to feel comfortable on the job, make meaningful contributions to our success, and grow their career. We respect and value the unique backgrounds and experiences that each person can bring to ADM because we know that diversity of perspectives makes us better, together.

For more information regarding our efforts to advance Diversity, Equity, Inclusion & Belonging, please visit our website here: Culture, Engagement & Inclusion | ADM.

About ADM

At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at www.adm.com.