Technical Service Advisor - Ballina

mycar; Ballina Shire; On-site; AUD 60,000 - 75,000; Full time

Job summary

mycar is seeking a Technical Service Advisor to connect service delivery with technical requests and support the workshop from a technical perspective. You will build lasting customer relationships and provide a high‑quality, cost‑effective service to leave customers with a memorable mycar experience.

The role requires strong customer service, solid mechanical and tyre knowledge, and proficiency with Microsoft Office.

Qualifications

• Strong customer service orientation.
• Excellent mechanical & tyre knowledge across a range of vehicles and brands.
• A sound understanding of workshop workflow management.
• Exceptional verbal and written communication skills.

Skills

Customer service

Mechanical knowledge

Tyre knowledge

Workflow management

Communication skills

Microsoft Office

Drivers licence

Education

Certificate 3 in Light Vehicle Automotive

Tools

Microsoft Office

Job description

Position Overview

As one of our Technical Service Advisors, you will play a crucial role in driving and connecting service delivery and technical requests. You will help support the workshop function from a technical perspective and build long lasting relationships with our customers by providing a high-quality, cost effective service leaving them with a unforgettable mycar experience.

Success Profile

• Strong customer service with a focus to maintaining good relationships
• Excellent mechanical & tyre knowledge across a range of vehicles and brands
• Certificate 3 in Light Vehicle Automotive
• A sound understanding of the workflow management of an automotive workshop
• Valid Australian drivers licenceExceptional communication skills both verbal and written
• Proven experience in a similar high paced role
• Ability to work effectively within a close-knit team environment
• Strong computer skills including Microsoft Suite of programs

People First Perks

Through our commitment to our people-first culture, we offer our mycar team a range of competitive benefits designed to make their life that little bit easier! Take advantage of not only a great culture, but revel in our professional development programs designed to help continue to build and grow your career, wellness programs, and a huge range of discounts on the services we provide.

Belonging at mycar

At mycar we value the diverse backgrounds, experiences and contributions that each person brings; what makes you unique, makes us better! No two days are the same; we're dynamic and full of passionate teams challenging new ideas through collaboration.

In order to grow one of the most recognised leaders in automotive, we need the most interesting and talented people. Are you one of them? If so, we want to talk to you!

If you require support with your application/reasonable adjustments for the interview process, we want to hear from you.

At mycar, we're proud industry disruptors, driving innovation and sustainability. We're one of the largest employers in the automotive service and repair industry, with over 1500 team members and over 270 company-owned stores. Through our national footprint, our teams service local communities with passion and excitement, ensuring care beyond the car. At our core, we are a people-first organisation. We invest in our team through continual training and exposure to the latest industry technology including the transition to EV, driving safety, performance, and growth. Our vision is simple - to be a team of auto experts famous for customer care. Our team embodies our values of clarity, agility, commitment, quality, and care, ensuring they are the foundation of everything that we do. Ready to join the automotive industry leaders? Drive your career with mycar!