Technical Program Manager

UST; Redmond; On-site; AUD 125,000 - 188,000; Full time

Benefits offered by this job

401(k) retirement plan with employer匹配

Medical, dental, and vision insurance

Job summary

UST is seeking a Technical Program Manager to lead cross-functional hardware, firmware, and cloud-telemetry programs. You will own schedules, coordinate NPI phases, and drive FMEA coordination for end-to-end lifecycle management.

Candidates should have 7–12+ years of experience in hardware, firmware, or cloud systems, with strong PM skills and familiarity with server architectures. PMP/Scrum preferred but optional.

Qualifications

• Experience managing hardware/firmware or cloud programs.
• Strong understanding of server architecture and BIOS/BMC flows.
• Experience with NPI processes (EVT/DVT/PVT) and manufacturing readiness.
• FMEA coordination and risk management experience.
• Experience with cloud telemetry, remote diagnostics, field data trends.
• PM certification (PMP/ Scrum) preferred but not required.

Responsibilities

• Lead cross-functional programs spanning hardware, firmware, operations, suppliers, and cloud teams.
• Own program schedules, deliverables, dependencies, risks, and executive reporting.
• Coordinate hardware engineering across electrical, mechanical, firmware, and validation teams.
• Drive firmware readiness (BIOS, BMC, diagnostics) aligned to hardware milestones.
• Lead NPI phases and factory readiness, ensuring mass production transition.
• Facilitate FMEA activities and integrate outcomes into design and validation.
• Partner with cloud telemetry teams to enable monitoring and field data analysis.
• Manage hardware lifecycle activities and ECO processes.

Skills

Firmware development

Predictive maintenance

Reporting and analytics

Technical leadership

Agile

BMC

Data analysis

Site reliability engineering

Risk management

Stakeholder management

Project management

Education

Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, Mechanical Engineering

Tools

JIRA

PLM systems

Manufacturing execution tools

Job description

The Role

UST is searching for an experienced Technical Program Manager (TPM) with strong expertise in hardware development, firmware integration, NPI execution, cloud telemetry/diagnostics, FMEA coordination, and end-to-end hardware lifecycle management.

Role Description

Technical Program Manager

The Role

UST is searching for an experienced Technical Program Manager (TPM) with strong expertise in hardware development, firmware integration, NPI execution, cloud telemetry/diagnostics, FMEA coordination, and end-to-end hardware lifecycle management.

What You’ll Do

• Lead and execute cross-functional programs spanning hardware, firmware, operations, suppliers, and cloud service teams.
• Own program schedules, deliverables, dependencies, risks, and executive reporting.
• Coordinate hardware engineering activities across electrical, mechanical, firmware, and validation teams.
• Drive firmware readiness (BIOS, BMC, diagnostics) and align them with hardware development milestones.
• Lead NPI phases (EVT/DVT/PVT), factory readiness, and build execution, ensuring smooth transition to mass production.
• Facilitate FMEA activities, track mitigation actions, and integrate outcomes into design and validation workflows.
• Partner with cloud telemetry and diagnostics teams to enable monitoring, predictive maintenance, and field data analysis.
• Manage hardware lifecycle activities including sustaining, ECO processes, component changes, and field issue resolution.
• Support root-cause investigations, ensure closure of technical issues, and improve reliability and serviceability.
• Drive effective communication and alignment across engineering, operations, suppliers, and leadership.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

• 7–12+ years of experience managing complex hardware, firmware, or cloud system programs.
• Strong understanding of server/PC architecture, hardware bring-up, BIOS/BMC flows, and diagnostics.
• Hands-on experience with NPI processes including EVT, DVT, PVT builds and manufacturing readiness.
• Proven expertise in FMEA, quality engineering coordination, and risk management workflows.
• Experience with cloud telemetry, remote diagnostics, and field data trend analysis.
• Excellent program management, cross-functional leadership, and stakeholder communication skills.
• Ability to drive technical triage, root-cause analysis, and data-driven decision-making.
• Experience working with cloud infrastructure hardware (Azure, AWS, GCP) or data center platforms. (Desired)
• Knowledge of reliability engineering, sustaining operations, and hardware quality processes. (Desired)
• Familiarity with JIRA, Agile methodologies, PLM systems, and manufacturing execution tools. (Desired)
• PMP, Scrum, or formal program management certification (preferred but optional). (Desired)
• Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related technical field.
• Equivalent industry experience will also be considered.

Location & Compensation

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location

Redmond, Washington

Compensation Range

$88,000-$132,000

Who We Are

Since 1999, UST has worked side by side with the world’s best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes. With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients’ organizations—delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact—touching billions of lives in the process. Visit us at .

Benefits

• Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.
• Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
• Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.
• Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
• All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and “fair chance” ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

#UST

Skills

Firmware Development, Predictive Maintenance, Reporting and Analytics, Technical Leadership, Agile, BMC, Data Analysis, Site Reliability Engineering, Risk Management, Stakeholder Management, Project Management