Technical Program Manager

Future Secure AI; City of Melbourne; On-site; AUD 140,000 - 190,000; Full time

Job summary

Future Secure AI in Melbourne is looking for a Technical Program Manager to orchestrate delivery across multiple production line pods on one or more customer accounts, aligning dependencies, timelines and priorities to keep a shared program on track. You will coach teams in our Way of Working and drive consistent practices across pods.

Key responsibilities include planning and release management, RAID/escation, capacity management, and cross-use case ceremonies.

Qualifications

• Demonstrated experience coordinating delivery across multiple concurrent Agile teams.
• Strong Agile delivery background (Scrum Master, RTE or Delivery Lead) with a track record of coaching teams to predictable velocity.
• Proven ability to own release planning, cross-team dependency management and portfolio capacity planning.

Responsibilities

• Own the Cross-Use Case Release Plan for the production line(s): a living plan updated weekly showing all design, build, UAT and go-live milestones and dependencies.
• Sequence releases across a multi-quarter horizon for all use cases on the account, including unscoped ones, through Hypercare.
• Own the production line RAID picture and Dependency Log; drive resolution to closure and escalate as needed.

Skills

Agile delivery

Release planning

Cross-team dependency

Stakeholder mgmt

Jira & Confluence

Coaching teams

Systems thinker

Tools

Jira

Confluence

Job description

At Future Secure AI, we're building something genuinely new — and we're looking for people bold enough to build it with us. We work at the frontier of AI, tackling big, real-world problems for global enterprises across multiple industries, armed with state-of-the‑art technology and a culture that prizes courage, rigor, and relentless curiosity. Our BRAVER values aren't just words on a wall — they describe the kind of people we are and the standard we hold ourselves to every day. Our leadership team is entrepreneurial, experienced, and accessible, with an open‑door policy that means you'll never be just a number here. We invest seriously in your growth because we know our success depends on yours. If you're ready to work alongside some of the brightest minds in the industry, push into uncharted territory, and do work that genuinely matters, Future Secure AI is the place for you.

About the Role

The purpose of this role is to orchestrate delivery across multiple production line pods on one or more customer accounts, aligning dependencies, timelines and priorities to keep a sharedprogram on track. Acting as a Way of Working coach at scale, the Technical Program Manager drives consistent practices, surfaces cross-use case risks, and removes systemic impediments so milestone commitments are met across every use case.

Key Responsibilities

You will be responsible for specific tasks and outcomes, including but not limited to:

Planning & Release Management

• Own the Cross-Use Case Release Plan for the production line(s): one living plan, updated weekly, with each use case's Design Review, Build, UAT and go-live and all dependencies on asingle timeline.
• Sequence releases across a multi-quarter horizon spanning every use case on the account, including those not yet scoped, through to Hypercare.

Delivery Accountability, RAID & Escalation

• Own the production line-wide RAID picture, maintaining the risk register and Dependency Log across every active use case and driving resolution to closure.
• Be the point of contact for use case team challenges, receive escalations from Build Leads and Engagement Leads, and elevate to the APAC Delivery Leader where required.

Dependency & Capacity Management

• Spot where use cases compete for the same resource, platform support, customer attention or milestone; coach pods to resolve, and elevate unresolved conflicts to the Engagement Lead and Build Lead with impact and a priority recommendation.
• Own Capacity Mapping: a live view of who is allocated where and at what percentage across every use case, flagging over-allocation before a pod misses a commitment, with the Resource Manager and Operations Lead.

Quality, Metrics & Reporting

• Monitor Jira quality metrics per use case (defect rate, UAT pass rate, test coverage, production incidents), raising issues early when AI Co-Worker quality may be at risk.
• Produce one consistent read on account delivery health (milestones, dependencies, capacity, quality) for the Build Lead, Engagement Lead and AI Engineering Lead.

Ceremonies, Coaching & Way of Working

• Own the cross-use case ceremony set (weekly Scrum of Scrums, Sprint Health Reviews, Cross-Use Case Retrospectives with the Build Lead, and the Monthly Portfolio Review), observing pod ceremonies on rotation to coach.
• Foster the FSAI Way of Working, delivery standards, Jira hygiene and a solution‑first mindset across pods, carrying what works in one pod across to the others.
• Hold named build‑RACI accountability (Accountable for Build Readiness, Responsible for Platform Deployment Coordination) and own prioritization and sequencing when use cases compete.
• Own the subscription's artefacts (Release Plan, Capacity Map, Quality Scorecard, Dependency Log, Portfolio Hypercare Report), set up Jira and pod access, and coordinate UAT environments and the cross-use case go‑live checklist.

Relationships

• Internal: Manage up and out to delivery leadership, Engagement Leads and Executive Directors; hold a trusted partnership with the Engagement Lead and flag resourcing risk early enough to act with the customer.
• External: Represent delivery health to customer sponsors and stakeholders, keeping the relationship focused on the account.

Key Requirements:

• Demonstrated experience coordinating delivery across multiple concurrent Agile teams, ideally in a scaled or program environment
• Strong Agile delivery background (Scrum Master, RTE or Delivery Lead) with a record of coaching teams to predictable velocity
• Proven ability to own release planning, cross-team dependency management and portfolio capacity planning
• Able to hold accountability and influence without direct line authority, across peers, leads and executives
• Confident managing up and out to senior stakeholders, sponsors and program governance
• Advanced user of Jira and Confluence, with strong reporting and delivery‑tooling hygiene
• A systems thinker who operates one level up, spotting cross-use case patterns before they surprise the account; AI, software or technology delivery experience preferred

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