Technical Product Support (Graduate Field Engineer)

Bridgestone Earthmover Tyres Pty Ltd; Perth; On-site; AUD 65,000 - 80,000; Full time

Job summary

A leading mining solutions provider in Perth is seeking a recent graduate for the Technical Product Support (Field Engineer) position. You will promote OTR tyres, provide technical training, and troubleshoot issues for customers. This role requires engineering qualifications, strong analytical skills, and flexibility for travel. A competitive salary and various benefits are offered.

Benefits

Competitive salary

Fully maintained company vehicle

Extra leave after 2 years

Health checks and flu shots

Product discounts

Qualifications

• Tertiary qualifications in engineering or similar discipline.
• Experience or exposure to technical support within OTR tyres or heavy industry.
• High level data analysis and manipulation skills.

Responsibilities

• Promote Bridgestone OTR tyres and related products to customers.
• Conduct presentations or technical training on OTR tyres or iTrack.
• Troubleshoot technical and operational issues for customers.

Skills

Problem analysis

Data analysis

Technical support

Effective communication

Flexibility for travel

Education

Tertiary qualifications in engineering

Tools

Excel

PowerBI

Python

Job description

Overview

Bridestone Mining Solutions Australia (BMSA) is a market leader in the tyre & mining services industry and is renowned for its global reputation for quality products, continuous improvement & cutting-edge application of technology.

Our OTR (Off The Road) Tyres are manufactured specifically to customer requirements selecting from BMSA’s broad menu of technical capabilities to create a product with outstanding performance in multiple areas considering environmental, load & operating variables. Bridgestone tyres are supported by a range of products & services including iTrack tyre pressure & temperature monitoring as well as wheel/rim supply & repair.

Our mission: Serving Society with Superior Quality

We seek a recent graduate to fill a Technical Product Support (Field Engineer) position in our Perth Branch servicing our customers across WA, NT & SA.

The Benefits

• Competitive salary & career development within the global Bridgestone business
• Fully maintained company vehicle available for private use also
• 5 days extra leave every year after 2 years of employment
• An extra 5 days leave as a one off at each 5 year employment milestone
• Health checks / free flu shots
• Product discounts on Bridgestone Tyres
• Additional benefits & staff discounts

The Role

• Promote Bridgestone OTR tyres, iTrack & BMSA related products/services to existing & potential customers
• Work with colleagues to optimise OTR tyre selection & use of iTrack to satisfy customer requirements
• Conduct presentations or technical training on OTR tyres or iTrack for customers or BMSA personnel
• Troubleshoot technical & operational issues for customers & BMSA personnel
• Identify new product & product improvement opportunities for OTR tyres or iTrack
• Plan, organise, conduct & summarise field trials of new & current products including tyres or iTrack
• Assist the Sales team to monitor & maintain tyre performance guarantees & product warranties
• Develop & maintain a database to improve market intelligence
• Assist sales personnel in forecasting, planning & strategy of tyre & iTrack sales
• Initiate & implement process improvements & automation

About You - Essential

• Tertiary qualifications in engineering or similar discipline
• Experience or exposure to technical support within OTR tyres or heavy industry
• Demonstrated ability to analyze problems, think critically & provide effective solutions
• High level data analysis and manipulation skills
• Strong commitment to safety of yourself & others
• Patience & flexibility for frequent travel (25-40%)
• A valid driver’s licence
• Current work rights in Australia

About You – Preferred

• High level ability in Excel, PowerBI & other analytical tools
• Exposure to RAD (Rapid Application Development) methodology, Python coding & other capabilities

Join BMSA and kick start your professional journey within a global icon!