Technical Product Support

Technical Resources; Perth; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Paid parental leave

Employee Assistance Programme (DataCar

Ongoing learning, certifications, and 

Future skills training

Recognition programmes

Employee discounts

Meaningful work

Job summary

Datacom is hiring a Desktop Support Engineer to deliver end-user services across Perth CBD. You will handle hardware and software break/fix, remote support, software deployment, and device relocation for our customers.

You must be an Australian citizen and will provide support for laptops, desktops, printers, and mobility devices, while maintaining high customer service standards and clear communication.

Qualifications

• Exceptional customer experience in End User Services.
• Ability to prioritise work to ensure achievement of all service level agreements.
• Knowledge of laptops, desktops, printers, media and audio‑visual equipment, BYOD.
• Excellent verbal and written communication; able to articulate technical information clearly.

Responsibilities

• Be the reliable first point of contact — log, triage and resolve tickets to a documented standard.
• Work through desktop and laptop faults methodically — boot and performance issues, drivers, patches, crashes.
• Handle identity and access requests — password resets, MFA re-registration, new starter accounts.
• Give new starters a properly prepared device — enrolment, standard build and application packages.
• Look after mobility devices end to end — phones and tablets configured to policy and apps issues.
• Keep hardware, peripherals and print services running — fault‑find, warranty & repairs, asset register.
• Document what you fix — create resolution notes and knowledge base entries.

Skills

Exceptional customer experience

Prioritise work

Excellent communication

Autonomous work management

Tools

Laptops

Desktops

Printers

BYOD & mobility

Job description

Showing 1191 Technical Product Support jobs in Western Australia

Desktop Support Engineer

Due to continued growth within our team, we have multiple roles across Perth CBD. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customer's business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

Please note that to be eligible for this role, you must be an Australian Citizen.

What you’ll do

As a Desktop Support Engineer, you will be accountable for, but not limited to:

• Be the reliable first point of contact — log, triage and resolve tickets to a documented standard, keeping the person updated so they always know where their issue stands.
• Work through desktop and laptop faults methodically — boot and performance issues, driver and patch problems, crashes and freezes, diagnosed against a structured checklist and explained back in plain language.
• Handle identity and access requests carefully — password resets, MFA re-registration, new starter accounts and group changes, each checked against the approval process, then actioned promptly so nobody's left waiting.
• Give new starters a properly prepared device — enrolment, standard build and application packages completed to procedure, so they walk in on day one to equipment that's ready and working.
• Look after mobility devices end to end — phones and tablets enrolled and configured to policy, connectivity and app issues troubleshot, and wipes or re-provisioning handled correctly when a device changes hands.
• Keep hardware, peripherals and print services running — fault‑find and swap out devices, manage warranty and repair jobs, and keep the asset register accurate so the team always knows what's where.
• Document what you fix — clear resolution notes and knowledge base articles, so your colleagues can resolve the same fault quickly next time.

What you’ll bring

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio‑visual equipment, BYOD and mobility
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Culture and benefits

Join a team where you'll be supported to grow your career, prioritise your wellbeing, and make a genuine impact. From industry-leading learning and development opportunities to parental leave, wellbeing support, and employee benefits, we're committed to helping our people thrive both professionally and personally.

We're passionate about creating a workplace where people feel supported, empowered, and inspired to do their best work. Whether you're developing new skills, tackling complex challenges, or collaborating with some of the best minds in the industry, you'll be part of a team that values curiosity, innovation, inclusion, and making a genuine difference.

Why you will love working here

• Paid parental leave
• 24/7 Employee Assistance Programme (DataCare)
• Ongoing learning, certifications, and career development opportunities
• Access to industry‑leading learning platforms and future skills training
• Recognition programmes that celebrate great work
• Great employee discounts and financial wellbeing benefits
• Meaningful work that makes a real impact

Technical Product Support Jobs

Showing 1191 Technical Product Support jobs in Western Australia

About Us

At Datacom, we combine technology, expertise, and talented people to help organisations thrive in a rapidly changing world. As one of Australasia's leading technology providers, we work with customers across industries to solve real-world problems and deliver meaningful outcomes. Whether we're supporting governments, enterprise organisations, or growing businesses, we're committed to creating meaningful outcomes for our customers, communities, and each other.

About the Role

Due to continued growth within our team, we have multiple roles across Perth CBD. Working as a Desktop Support Engineer you will be responsible for the provision of all aspects of End User Services to Datacom’s customers. Aligned to our customers business requirements, we provide tailored maintenance services, hardware and software break/fix support, remote support, software deployment and relocation services.

Role context and eligibility

For this role, you must be an Australian Citizen.

What you’ll do

As a Desktop Support Engineer, you will be accountable for, but not limited to:

• Be the reliable first point of contact — log, triage and resolve tickets to a documented standard, keeping the person updated so they always know where their issue stands.
• Work through desktop and laptop faults methodically — boot and performance issues, driver and patch problems, crashes and freezes, diagnosed against a structured checklist and explained back in plain language.
• Handle identity and access requests carefully — password resets, MFA re-registration, new starter accounts and group changes, each checked against the approval process, then actioned promptly so nobody's left waiting.
• Give new starters a properly prepared device — enrolment, standard build and application packages completed to procedure, so they walk in on day one to equipment that's ready and working.
• Look after mobility devices end to end — phones and tablets enrolled and configured to policy, connectivity and app issues troubleshot, and wipes or re-provisioning handled correctly when a device changes hands.
• Keep hardware, peripherals and print services running — fault‑find and swap out devices, manage warranty and repair jobs, and keep the asset register accurate so the team always knows what's where.
• Document what you fix — clear resolution notes and knowledge base articles, so your colleagues can resolve the same fault quickly next time.

What you’ll bring

• Exceptional customer experience with regard to end user services
• The ability to prioritise work to ensure achievement of all service level agreements
• Sound knowledge of Laptops, Desktop PC's, printers, media and audio‑visual equipment, BYOD and mobility
• You will bring excellent verbal and written communication and have the ability to articulate technical information to the target audience. Your professional customer service will be second to none, and you will have the ability to work autonomously with excellent time management.

Salary and Benefits

Paid parental leave

24/7 Employee Assistance Programme (DataCare)

Ongoing learning, certifications, and career development opportunities

Access to industry‑leading learning platforms and future skills training

Recognition programmes that celebrate great work

Great employee discounts and financial wellbeing benefits

Meaningful work that makes a real impact