Technical Platform Manager

Showtime Consulting; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

Showtime Consulting is seeking an experienced Technical Platform Manager to join its AI and Digital Platforms team in Australia. You will operate, govern, and continuously improve a mission-critical enterprise AI platform, coordinating integrations, access management, releases, and onboarding.

The ideal candidate has 3–5 years in platform management or SaaS operations, with enterprise SaaS/cloud/AI experience, APIs, authentication, and strong stakeholder communication.

Qualifications

• 3–5 years' experience in Platform Management, SaaS Operations, or Technical Delivery.
• Experience with enterprise SaaS, cloud or AI platforms.
• Understanding of APIs, integrations, authentication, and access management.
• Experience managing incidents, releases, and operational governance.
• Strong communication and documentation skills.

Responsibilities

• Manage platform operations, incidents, risks, and service requests.
• Coordinate integrations, APIs, data connectors, and user access.
• Support releases, testing, deployments, and new feature onboarding.
• Monitor platform performance, availability, and operational health.
• Maintain documentation, governance records, and stakeholder communications.
• Support security, privacy, and access management requirements.
• Drive automation and continuous improvement initiatives.

Skills

Platform management

SaaS operations

Service management

Technical delivery

Incidents & releases

Tools

Azure

AWS

GCP

REST APIs

CI/CD

Automation

Job description

Company Description

Showtime Consulting is a leading provider of Shielded Cloud and Digital Solutions across Australia and New Zealand. We specialise in delivering secure, enterprise-scale technology solutions across cloud, data, AI, DevSecOps, platform engineering, and digital transformation programs.

We partner with major organisations to build high-performing technology teams and deliver innovative technology platforms that improve productivity, operational efficiency, governance, security, and business outcomes.

As organisations continue to scale their AI capabilities, we are expanding our platform operations team to support enterprise AI platforms, knowledge management systems, and intelligent search solutions that are transforming how businesses access and utilise information.

The Role

We are seeking an experienced Technical Platform Manager to join a high-performing AI and Digital Platforms team.

This is a hands-on role focused on supporting the operation, governance, enhancement, and continuous improvement of a mission-critical enterprise AI platform. You will play a key role in managing platform operations, coordinating integrations and access management activities, supporting releases and platform onboarding, and ensuring services remain secure, reliable, and highly available.

The ideal candidate will bring strong platform management experience, exposure to enterprise SaaS or AI platforms, and a proven ability to work across business, technology, security, and operational teams to drive platform excellence.

Key Responsibilities

• Manage platform operations, incidents, risks, and service requests.
• Coordinate integrations, APIs, data connectors, and user access.
• Support releases, testing, deployments, and new feature onboarding.
• Monitor platform performance, availability, and operational health.
• Maintain documentation, governance records, and stakeholder communications.
• Support security, privacy, and access management requirements.
• Drive automation and continuous improvement initiatives.

What You'll Need

• 3-5 years' experience in Platform Management, SaaS Operations, Service Management, or Technical Delivery.
• Experience supporting enterprise SaaS, cloud, or AI platforms.
• Understanding of APIs, integrations, authentication, and access management.
• Experience managing incidents, releases, and operational governance.
• Exposure to monitoring, platform support, and service management practices.
• Strong communication, stakeholder management, and documentation skills.

Desirable Skills

• Experience with Glean or similar AI/Search platforms.
• Knowledge of Azure, AWS, or GCP environments.
• Familiarity with REST APIs, Git, CI/CD, and automation.
• Exposure to SIEM, ELK, security, or access governance processes.
• Experience working in large enterprise environments.

Why Join Us?

• Support a strategic enterprise AI platform.
• Work with modern AI, cloud, and digital technologies.
• Collaborate with experienced engineering and business teams.
• Influence platform operations, governance, and continuous improvement.
• Be part of innovative digital transformation initiatives.