Technical Parts Advisor

Sime Darby; City of Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Health & wellbeing support

Parental leave

Insurance benefits

On-site parking

Competitive salary & security

Job summary

Hastings Deering (Australia) Ltd is seeking a skilled Technical Parts Advisor to deliver expert support across the full lifecycle of customer equipment. You will combine technical knowledge with customer service to interpret requests, identify parts, and recommend fit-for-purpose solutions.

You’ll be a key contact for customers, ensuring professionalism, urgency, and quality. The role includes handling orders, interpreting fault codes, and collaborating with warehouse and service teams to ensure

Qualifications

• 3+ years of experience in customer service, order fulfilment and technical support.
• Experience with CAT systems or similar diagnostic tools.
• Excellent communication and relationship-building skills.

Responsibilities

• Deliver exceptional service via phone and face-to-face interactions.
• Accurately process parts orders to meet on-time, in-full expectations.
• Interpret customer needs using CAT systems, manuals and technical knowledge.
• Interpret fault codes and provide fit-for-purpose parts solutions.
• Provide technical advice and product support across a diverse equipment range.
• Maintain accurate data across systems and adhere to standards.
• Build and maintain strong relationships with key account customers.
• Collaborate with internal teams to resolve issues and ensure seamless delivery.
• Support after-hours service requirements when needed.

Skills

Customer service

Order fulfilment

Technical support

CAT systems

Education

Trade qualification

Tools

CAT systems

Job description

Company

Hastings Deering (Australia) Ltd

Technical Parts Advisor

We are seeking a skilled Technical Parts Advisor to deliver expert support across the full lifecycle of customer equipment. In this role, you’ll combine your technical knowledge and customer service expertise to interpret customer requests, identify correct parts and recommend fit-for-purpose solutions. You’ll be a key point of contact for customers, ensuring every interaction reflects professionalism, urgency, and a commitment to quality.

Key Responsibilities

• Deliver exceptional service via phone and face-to‑face interactions.
• Accurately process parts orders to meet “on time, in full” expectations.
• Interpret customer needs using CAT systems, manuals, and technical knowledge.
• Interpret fault codes and provide fit-for-purpose parts solutions.
• Provide technical advice and product support across a diverse equipment range.
• Maintain accurate data across systems and adhere to operational standards.
• Build and maintain strong relationships with key account customers.
• Collaborate with internal teams (warehouse, freight, service) to resolve issues and ensure seamless delivery.
• Support after‑hours service requirements when needed.

Who are we and why work with us?

Hastings Deering is proud to be one of the top 5 Caterpillar dealerships globally. We sell, rent, and offer support and parts distribution services for Cat® products across a range of industries, including resources, general construction, civil transport and commercial construction, power systems, government, primary industries and marine. We have more than 3,500 employees across 23 business service centres throughout Queensland, Northern Territory, Papua New Guinea, the Solomon Islands and New Caledonia, with our headquarters based in Brisbane, Australia.

When you join our team at Hastings Deering, you’ll benefit from:

• Competitive Salary & Security– A rewarding salary package with yearly reviews, along with a range of benefits designed to support your health, well-being, and financial security.
• Stable & Long-Term Career – Benefit from the security of a stable, long-term position at Hastings Deering, offering you peace of mind and the opportunity to build a rewarding career.
• Health & Wellbeing Support – Dedicated programs and utilities to support your physical, mental, and financial health, includingourEmployee Assistance Program,Fitness Passport,free health checks, and discounted private health insurance.
• Parental Leave – Paid parental leave options with 16 weeks for primary carers and 2 weeks for secondary carers.
• Insurance Benefits – Salary continuance insurance.
• On‑Site Perks – Free on-site parking.

About you:

• Trade qualified with 3+ years’ of experience in customer service, order fulfilment and technical support.
• Proven ability to interpret customer issues and recommend solutions.
• Excellent communication and relationship-building skills.
• Experience with CAT systems or similar diagnostic tools (highly regarded).

Hastings Deering follows a Pre-Employment Process for all successful applicants, which includes two employment references, a National Police Check and a medical assessment. These checks are essential to your application, and your Talent Acquisition Partner will support you through the process.