Technical Operations Engineer, Data Center Engineering Operations

Amazon Web Services (AWS); City of Melbourne; On-site; AUD 85,000 - 110,000; Full time

Job summary

AWS Infrastructure Services is seeking a Data Center Operations Engineer for the Melbourne data center region. You will support maintenance and emergency services across critical infrastructure, manage on-site vendors, and drive improvements in capacity, safety, and efficiency.

Join a collaborative team focused on reliable, cost-efficient data center operations and world-class facilities. This role emphasizes physical tasks, problem solving, and cross-functional collaboration with IT leaders.

Qualifications

• 2+ years of relevant work experience.
• Can bend or twist the body into unusual positions while working.
• Can use hands to manipulate small wires and objects.
• Can walk on job sites in uneven terrain.
• 4+ years of data center engineering experience.
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.
• Experience in data center engineering.
• Can perform physical tasks all day without becoming overly tired.

Responsibilities

• Undertake and support maintenance and emergency service of critical systems (switch-gear, generators, UPS, power distribution, chillers, cooling towers, CRACs, fire systems).
• Install new rack capacity and provisioning of power/cooling.
• On-site management of contractors and vendors, ensuring compliance with practices and local legislation.
• Establish performance benchmarks, analyses and reports for critical facility operations and maintenance; manage assets.
• Generate change and incident management tickets for facility events; assist in resolution.
• Coordinate day-to-day operations with data center IT managers and leaders to optimize capacity, safety, reliability, and efficiency.
• Drive and implement projects to increase facility capacity, efficiency, sustainability, and reliability.

Skills

Data center experience

Physical fitness

Manual dexterity

Mobility on uneven terrain

Education

Bachelor's degree in Electrical or Mechanical Engineering or related field

Job description

Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS Data Centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

Description AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS Data Centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll interface with a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The Infrastructure Operations (Data Center) team is the backbone of AWS, supporting the rapidly growing AWS business and customers 24/7. We are committed to maintain the physical infrastructure of AWS, ensuring the standards for operational performance in the areas of safety, security, availability, productivity, capacity, efficiency, and cost. Join our innovative team where you'll contribute to maintaining and optimizing critical infrastructure that powers digital experiences for millions of customers worldwide. In this collaborative role, you'll apply your technical expertise while working with diverse teams to ensure the reliability and efficiency of our data center operations. We are a supportive and inclusive team passionate about maintaining world‑class data center facilities. Our team values diverse perspectives and fosters an environment where everyone can contribute their unique insights to solve complex challenges.

Key job responsibilities

• Undertake and support management of both routine maintenance and emergency service of a variety of critical systems such as switch-gear, generators, UPS systems, power distribution equipment, chillers, cooling towers, computer room air handlers, building monitoring systems, fire systems, etc.
• Installation of new rack capacity and provisioning of power/cooling
• On-site management of contractors and vendors, ensuring that all work performed, is in accordance with established practices, procedures & local legislation.
• Establish performance benchmarks, conduct analyses and prepare reports and documentation of all aspects of critical facility infrastructure operations and maintenance. Manage the facility’s assets.
• Generate change management requests & incident management tickets for all facility related events (mechanical, electrical, plumbing) and assist in the resolution of infrastructure engineering and services issues.
• Collaborate with data center IT managers and other business leaders to coordinate day to day operations, projects, manage capacity, and optimize plant safety, performance, reliability, sustainability, and efficiency.
• Drive & implement projects to increase current facility capacity, efficiency, sustainability & reliability as well as assist in the design implementation, commissioning and build out of new data center facilities.

A day in the life

• Attending operational meetings to foster awareness of important activities across the Melbourne data centre region
• Mentoring and development of less experienced engineering operations technicians
• Planning and scheduling of maintenance activities for critical infrastructure
• Collaborating on solving complex engineering problems impacting critical infrastructure
• Collaboration with other AWS data centre regions globally

About The Team

About the team

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 2+ years of relevant work experience
• Can bend or twist the body into unusual positions while working
• Can use hands to manipulate small wires and objects
• Can walk on job sites in uneven terrain

Preferred Qualifications

• 4+ years of data center engineering experience
• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
• Experience in data center engineering
• Can perform physical tasks all day without becoming overly tired

Acknowledgement Of Country

In the spirit of reconciliation Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE Statement

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - Amazon Corporate Services Pty Ltd

Job ID: A10463404