Technical Lead Stores Systems

Woolworths Group; Sydney; Hybrid; AUD 180,000 - 260,000; Full time

Benefits offered by this job

Team discounts

Rewards program

Global career possibilities

Work from anywhere

Wellbeing programs

Sonder app access

Job summary

Woolworths Group in Sydney is seeking a senior Solution Architect for Point of Sale (POS) systems. You will own the end-to-end lifecycle from conceptual architecture to configuration and operations, translating business vision into scalable technical designs and guiding cross-functional teams.

You will collaborate with Product Managers and Solution Architects to drive architectural governance, manage incidents and changes, and ensure designs remain robust and future-proof in a fast-paced retail

Qualifications

• 5+ years driving retail store system strategies and architectures.
• Influence diverse stakeholders to balance vision with feasibility.
• Deep knowledge of retail IT processes and POS integrations.
• Expertise across DevOps lifecycle and delivery environments.
• Ability to propose high-level architectural alternatives and governance.

Responsibilities

• Serve as primary technical and design SME for POS solutions end-to-end.
• Translate business vision into scalable, high-performance designs.
• Lead diverse teams of developers, operations, and vendors.
• Own the technical blueprint from ideation to developer handoff.
• Identify architectural impacts early and ensure seamless integration.
• Audit acceptance criteria and testing against designs.
• Facilitate knowledge transfers to operations and support teams.
• Lead major incidents, problems and changes with clear updates.
• Investigate design-level failures or outages and report to leadership.
• Analyze system health trends and drive architectural improvements.
• Streamline configurations for maximum efficiency and reliability.

Skills

Retail IT strategy

Architectural design

Stakeholder management

DevOps lifecycle

Agile and Waterfall

Job description

• Norwest location with hybrid working (3 days in the office)
• Own the solutions design Lifecycle
• Lead major investigations, incidents and changes

• Norwest location with hybrid working (3 days in the office)
• Own the solutions design Lifecycle
• Lead major investigations, incidents and changes

We Are Woolworths Group

We are Woolworths Group. 200,000+ bright minds, passionate hearts, and unique perspectives across Australia and New Zealand. Connected by a shared Purpose - 'to create better experiences together for a better tomorrow'. That Purpose fuels our ambition to explore new ideas, make brave commitments, and innovate better ways to meet the food and everyday needs of more than 24 million customers every week.

If you're excited to turn today's blue-sky thinking into a better tomorrow for future generations, you'll find yourself supported and enriched in a dynamic, inclusive, and empowering workplace. With a culture of genuine care, a flexible approach to work, and opportunities across the group to grow your career and make a meaningful impact, the possibilities for what we can achieve together are endless.

What You’ll Do

You’ll serve as the primary technical and design SME for Point of Sale (POS) solutions, leading the end to end lifecycle from conceptual architecture and strategic planning to configuration and operations. Partnering closely with Product Managers and Solution Architects, you will translate business vision into scalable, high-performance technical designs. You will bridge the gap between abstract strategy and execution, directing diverse technical teams, including developers, operations, and vendors, to build and implement solutions that align perfectly with core product strategy. Drive the creation of robust conceptual and logical designs. You will own the technical blueprint from initial ideation through developer handoff, ensuring the underlying architecture supports long-term scalability and business goals.

• Pinpoint and manage architectural and process impacts early in the design phase to ensure new solutions integrate seamlessly and land smoothly without operational disruption.
• Audit acceptance criteria and testing strategies against original technical designs to ensure every release meets engineering and functional benchmarks.
• Lead seamless knowledge transfers of the newly designed solutions, ensuring operations and support teams are day-one ready.
• Command high-impact incidents, problems, and changes, ensuring that operational fixes respect the integrity of the core system design.
• Lead Major Incident investigations, unifying technical teams to resolve design-level failures or outages, while delivering crystal-clear updates to the C-suite.
• Analyse system health trends to identify design bottlenecks, turning raw performance data into actionable architectural enhancements and better support tools.
• Streamline processes and optimise system configurations for maximum architectural efficiency and performance.
• Eliminate single points of failure by cross-training staff on core system designs and securing critical intellectual property.

What You’ll Bring

You have a proven capability to align emerging technology with business strategy, architecting high performance solutions that drive measurable business results. You serve as the principal technical consultant and mentor, guiding Solution Architecture (SA) and Quality Assurance (QA) teams through complex architectural decision-making, technical trade-offs, and robust design practices.

• Over 5 years of experience driving retail store system strategies by translating emerging industry trends into scalable, forward-compatible, and highly resilient technical architectures.
• A proven track record of navigating complex platforms and influencing diverse stakeholders to balance business vision with technical feasibility and architectural best practices.
• Deep domain knowledge of retail IT processes and technical applications, with experience managing market-leading POS/store vendors and designing large-scale system integrations.
• Expert understanding of the full DevOps product lifecycle and continuous delivery environments, ensuring modern engineering practices are woven directly into the solution design across Agile (Scrum/XP) and Waterfall methodologies.
• Exceptional ability to formulate high-level technical alternatives and architectural blueprints that de-risk business strategies and ensure robust, future-proof project delivery.
• A strong history of steering large-scale program delivery and IT operations, ensuring development requirements adhere strictly to the intended design through transparent communication and technical governance.

What You’ll Experience

• We embrace diversity of thought and love to take on challenges with a pragmatic and innovative approach. Our culture thrives on mutual respect, care, curiosity, openness, and a proactive attitude. We continually seek ways to pair, collaborate, support, and learn from each other as a team!
• Team discounts across our range of Woolworths Group brands you know and love and a robust rewards program that celebrates and incentivises purpose-driven work
• A global business with endless career possibilities around every corner and across every discipline – with valuable exposure to a vast and exciting business network.
• A progressive and flexible ‘work from anywhere' policy that gives you the opportunity to harmonise work, life and your wellbeing.
• A range of programs to help you prioritise and manage your wellbeing, including
• 24/7 access to the Sonder app.

Everyone belongs at Woolworths Group

As one of the largest employers in Australia and New Zealand, we aim to create a truly inclusive workplace where everyone feels that they belong, can be their best selves, and reach their full potential.

Diversity, equity, inclusion, and belonging are key to realising our purpose of better together for a better tomorrow. We recognise the value our team’s diversity brings to our business, customers, and communities and that teams with diverse experiences and backgrounds enrich our group and are better able to innovate and solve problems.

Woolworths Group is an inclusive, team-first company and we value all skills and experiences. If you meet some, but not all of the requirements, we encourage you to submit your application.