Technical Lead - Managed Services

Mtx Apac; Queensland; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Remote work flexibility

Competitive salary

Career growth opportunities

Job summary

MTX is seeking an experienced Salesforce lead in Queensland, Australia, to oversee design, development, and integration across Sales Cloud, Service Cloud, Community Cloud, and Marketing Cloud. You will mentor junior staff, guide strategic enhancements, and ensure high client satisfaction while owning all technical support items.

The role requires 8+ years of Salesforce implementation, strong architecture sense, and collaboration with business teams to tailor solutions.

Qualifications

• Bachelor's degree in Information Technology, Business, or related field (or equivalent).
• 8+ years of Salesforce implementation experience.
• Strong understanding of web app design, patterns and OO design.
• Experience with Jenkins, Maven, and automated unit testing.
• Post-production support in Managed Services.
• Omnistudio / Vlocity experience is a plus.
• Experience with Public Sector Clouds industries (preferred).

Responsibilities

• Lead MTX Salesforce support and maintenance with design, development and integration oversight.
• Plan strategic Salesforce enhancements and refine the backlog.
• Mentor junior team members to ensure client satisfaction.
• Own all technical support items and provide specialised Salesforce development expertise.
• Lead in Salesforce modules like Sales Cloud, Service Cloud, Community Cloud and Marketing Cloud.
• Collaborate with business teams to gather client requirements for customized solutions.
• Participate in architecture development and design.
• Develop and maintain technical solutions following best practices.
• Perform code reviews to ensure coding standards.
• Troubleshoot issues during project lifecycle and manage risks with mitigation plans.
• Support data migration using Data Loader and related tools.
• Drive Agile project execution with leadership and collaboration.
• Balance client needs with technical best practices.

Skills

Salesforce leadership

Client engagement

Mentoring

Agile methodologies

Communication

Travel readiness

Education

Bachelor's degree in IT/related field

Tools

Jenkins

Maven

Data Loader

Omnistudio

Vlocity

Job description

Key Responsibilities:

• Lead MTX Salesforce support and maintenance, providing both oversight and hands‑on contributions to the design, development, and integration.
• Plan clients strategic direction of Salesforce enhancements, refining the backlog.
• Mentor junior team members to ensure a high level of client satisfaction.
• Take ownership of all technical support items
• Provide specialised expertise in Salesforce application development, encompassing technologies like Lightning Web Components, Aura Lightning Components, VisualForce, Apex Triggers, and Apex Classes.
• Showcase leadership in implementing Salesforce.com Sales Cloud, Service Cloud, Community Cloud, and Marketing Cloud solutions.
• Collaborate closely with business teams to gather client requirements, enabling customised application solutions that align with client needs.
• Participate in the development of conceptual and logical architecture.
• Design, develop and maintain a technical solution to support client’s business requirements and follow best practices.
• Perform code reviews for development team members to ensure proper coding standards.
• Troubleshooting issues as they arise during the project lifecycle.
• Identify technical risks on your projects and help implement a mitigation plan.
• Think creatively to balance the demands of client needs with technical best. practices.
• Demonstrate proficiency in Agile methodologies to effectively lead development teams and project execution.
• Execute proficient data migration from legacy systems to Salesforce.com using tools like Data Loader.
• Offer expertise in troubleshooting and issue resolution during various phases of the project lifecycle.
• Proactively identify and manage technical risks within projects, devising effective mitigation strategies.
• Exhibit creative problem-solving to harmonise client requirements with technical best practices.
• Additional responsibilities as required to support the overall success of the team and organisation

Qualifications & Experience:

• Bachelor's degree in Information Technology, Business, or a related field (or equivalent experience).
• 8+ years of experience of Salesforce implementation experience
• Firm understanding of web application design and analysis, design patterns, and object-oriented design
• Experience with project automation technology: Jenkins, automated unit testing, Maven
• Experience with post production support in Managed Services
• 2+ years Omnistudio / Vlocity Experience (preferred)
• Experience in Public Sector Solutions Industries Clouds (preferred)

Location: Queensland (Preferably)

Desired Skills

• Certifications: Sales Cloud, Service Cloud, Experience Cloud, Omnistudio Developer (preferred)
• Strong leadership skills, including the ability to facilitate team and client meetings effectively and to deliver constructive feedback
• Strong written and verbal communication skills to effectively interact with clients
• Ability to travel, as needed

Why Join Us?

• Competitive salary and benefits package.
• Opportunity to work with leading Salesforce technologies and high-profile clients.
• Strategic role with the ability to shape client outcomes and influence business direction.
• Collaborative and dynamic team environment, with opportunities for professional growth and development.
• Flexibility of remote work, enabling you to operate from the sanctuary of your home.
• Engage in monthly All Hands company meetings featuring open discussions with our Leadership Team, encouraging transparency and collaboration.
• Thrive in a fast‑paced setting alongside seasoned industry leaders, seizing opportunities for professional advancement.

MTX is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, or any other characteristic protected by law.