Technical Lead - Managed Services

Mtx Apac; Australia; Remote; AUD 150,000 - 210,000; Full time

Benefits offered by this job

Competitive salary and benefits

Remote work flexibility

Career growth opportunities

Job summary

MTX APAC is seeking a motivated Managed Services Technical Lead to guide Salesforce support and maintenance across clouds. You will lead design, development, and integration with hands-on contribution and mentoring for junior staff.

The role focuses on delivering Sales, Service, and Experience Cloud solutions, with a strong emphasis on client requirements, architecture, and Agile leadership in a global remote context.

Qualifications

• Bachelor's degree in Information Technology, Business, or a related field (or equivalent experience).
• 8+ years of Salesforce implementation experience.
• Firm understanding of web application design and analysis, design patterns, and object-oriented design.
• Experience with project automation technology: Jenkins, automated unit testing, Maven.
• Experience with post production support in Managed Services.
• 2+ years Omnistudio / Vlocity Experience (preferred).
• Experience in Public Sector Solutions Industries Clouds (preferred).

Responsibilities

• Lead MTX Salesforce support and maintenance, providing oversight and hands-on contributions to design, development, and integration.
• Plan clients strategic direction of Salesforce enhancements, refining the backlog.
• Mentor junior team members to ensure high client satisfaction.
• Take ownership of all technical support items.
• Provide specialised expertise in Salesforce development, including Lightning Web Components, Aura, VisualForce, Apex Triggers and Classes.
• Lead implementations of Sales Cloud, Service Cloud, Community Cloud, and Marketing Cloud solutions.
• Collaborate with business teams to gather client requirements for customised solutions.
• Develop conceptual and logical architecture documentation.
• Design, develop and maintain technical solutions to support business requirements.
• Perform code reviews to ensure coding standards.
• Troubleshoot issues during project lifecycle.
• Identify technical risks and implement mitigation plans.
• Demonstrate Agile leadership to guide development teams.
• Execute data migration from legacy systems using Data Loader.
• Provide ongoing troubleshooting and issue resolution during project phases.
• Proactively identify and manage risks with mitigation strategies.
• Show creativity to balance client needs with best practices.
• Additional responsibilities to support team and organisation.

Skills

Leadership

Communication

Travel readiness

Education

Bachelor's degree in Information Technology, Business, or a related field (or equivalent experience).

Tools

Jenkins

Maven

Automated unit testing

Job description

MTX APAC is seeking a motivated Managed Services Technical Lead to join our growing managed services team. In this role you will lead salesforce support and maintenance by providing specialised expertise in Salesforce application development across a range of clouds.

MTX APAC is a global cloud technology consulting firm that enables organisations to modernise through digital transformation. With expertise in the government and public sector, MTX APAC provides proprietary designs and innovative concept accelerators around a multitude of programs, including strategic blueprinting, licensing and permitting, inspections, grants management, case management, and program management. We are a Salesforce Summit partner with specialist expertise in Sales, Service and Experience Cloud, Health Cloud, Public Sector Solutions (PSS), Mulesoft, Marketing Cloud, etc.

Key Responsibilities:

• Lead MTX Salesforce support and maintenance, providing both oversight and hands‑on contributions to the design, development, and integration.
• Plan clients strategic direction of Salesforce enhancements, refining the backlog.
• Mentor junior team members to ensure a high level of client satisfaction.
• Take ownership of all technical support items
• Provide specialised expertise in Salesforce application development, encompassing technologies like Lightning Web Components, Aura Lightning Components, VisualForce, Apex Triggers, and Apex Classes.
• Showcase leadership in implementing Salesforce.com Sales Cloud, Service Cloud, Community Cloud, and Marketing Cloud solutions.
• Collaborate closely with business teams to gather client requirements, enabling customised application solutions that align with client needs.
• Participate in the development of conceptual and logical architecture.
• Design, develop and maintain a technical solution to support client’s business requirements and follow best practices.
• Perform code reviews for development team members to ensure proper coding standards.
• Troubleshooting issues as they arise during the project lifecycle.
• Identify technical risks on your projects and help implement a mitigation plan.
• Think creatively to balance the demands of client needs with technical best. practices.
• Demonstrate proficiency in Agile methodologies to effectively lead development teams and project execution.
• Execute proficient data migration from legacy systems to Salesforce.com using tools like Data Loader.
• Offer expertise in troubleshooting and issue resolution during various phases of the project lifecycle.
• Proactively identify and manage technical risks within projects, devising effective mitigation strategies.
• Exhibit creative problem-solving to harmonise client requirements with technical best practices.
• Additional responsibilities as required to support the overall success of the team and organisation

Qualifications & Experience:

• Bachelor's degree in Information Technology, Business, or a related field (or equivalent experience).
• 8+ years of experience of Salesforce implementation experience
• Firm understanding of web application design and analysis, design patterns, and object-oriented design
• Experience with project automation technology: Jenkins, automated unit testing, Maven
• Experience with post production support in Managed Services
• 2+ years Omnistudio / Vlocity Experience (preferred)
• Experience in Public Sector Solutions Industries Clouds (preferred)

Desired Skills

• Certifications: Sales Cloud, Service Cloud, Experience Cloud, Omnistudio Developer (preferred)
• Strong leadership skills, including the ability to facilitate team and client meetings effectively and to deliver constructive feedback
• Strong written and verbal communication skills to effectively interact with clients
• Ability to travel, as needed

Why Join Us?

• Competitive salary and benefits package.
• Opportunity to work with leading Salesforce technologies and high-profile clients.
• Strategic role with the ability to shape client outcomes and influence business direction.
• Collaborative and dynamic team environment, with opportunities for professional growth and development.
• Flexibility of remote work, enabling you to operate from the sanctuary of your home.
• Engage in monthly All Hands company meetings featuring open discussions with our Leadership Team, encouraging transparency and collaboration.
• Thrive in a fast-paced setting alongside seasoned industry leaders, seizing opportunities for professional advancement.

MTX is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, or any other characteristic protected by law.