Technical Business Analyst: Transform & Scale Tech Delivery

PwC Australia; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Four weeks annual leave

Wellbeing benefits

Discounted memberships

Free barista coffee and tea

Job summary

PwC Australia is seeking a Technical Business Analyst within Managed Services Technology to translate complex workflow needs into actionable requirements. You will work across business and technology teams to improve service quality, productivity and client outcomes.

You’ll lead discovery, write clear requirements and acceptance criteria, and collaborate with engineers to ensure feasible, well-scoped solutions.

Qualifications

• Experience eliciting requirements, mapping processes, and defining acceptance criteria.
• Strong workshop facilitation and stakeholder management skills.

Responsibilities

• Lead structured discovery to understand business problems, workflows, pain points, controls, data requirements, exceptions and value drivers.
• Translate business needs into clear requirements, user stories, acceptance criteria, process maps, business rules and decision logic.
• Analyse current and future-state workflows, including system interactions, data flows, hand-offs, controls and exception paths.
• Collaborate with Technical Leads, Engineers and delivery teams to ensure feasible, well-scoped requirements aligned to tech patterns.
• Maintain traceability from problem to design, build, testing and release readiness.
• Partner with QA and stakeholders to define acceptance criteria, support UAT and defect triage.
• Facilitate workshops across business, technology, operations, risk and governance stakeholders.
• Identify reusable requirements, workflow patterns, business rules and controls for future delivery.
• Use feedback and lessons learned to improve discovery and backlog prioritisation.
• Support governed AI and agentic delivery with clear documentation of behaviours and data use.

Skills

Business Analyst

Requirements elicitation

Process mapping

Acceptance criteria

Workshop facilitation

Stakeholder management

Agile

DevOps

Digital transformation

Data onboarding

Education

BA/PM qualifications or related

Agile/Product/Process improvement data/service qualifications

Tools

Jira

Job description

PwC Australia is seeking a Technical Business Analyst within Managed Services Technology to translate complex workflow needs into actionable requirements. You will work across business and technology teams to improve service quality, productivity and client outcomes.

You’ll lead discovery, write clear requirements and acceptance criteria, and collaborate with engineers to ensure feasible, well-scoped solutions.