Technical Application Specialist

EPIND Epicor India; City of Melbourne; On-site; AUD 80,000 - 110,000; Full time

Job summary

Epicor is seeking an experienced Application Support Analyst to provide responsive, customer-focused technical support across ERP and business applications in Australia. You’ll investigate issues, guide users through product functionality, and help ensure our systems deliver a seamless user experience.

This role focuses on functional, customer-facing support for product functionality and business processes, not heavy infrastructure work.

Qualifications

• At least 3 to 5 years of relevant application support experience.
• Experience supporting ERP systems or other complex business applications is strongly preferred.
• Basic knowledge of financial management and accounting processes is beneficial.

Responsibilities

• Support customers and internal users through service tickets, phone, email, or chat, diagnosing application and system issues.
• Troubleshoot, repair, test, and document solutions, escalating complex issues when needed.
• Provide guidance on product functionality, workflows, and effective use of supported applications.
• Respond to issues outside standard procedures using analytic and interpersonal skills.
• Stay current on software updates, product changes, and system enhancements to provide timely support.
• Provide diagnostic assistance to help isolate causes of problems.
• Collaborate with internal teams to resolve customer-impacting issues and improve the support experience.
• Create, maintain, and enhance knowledge base articles and FAQs.
• Share knowledge and mentor other team members.

Skills

Application support

ERP systems

Customer-focused

Troubleshooting

SaaS familiarity

Job description

Are you the person colleagues turn to when a system issue needs more than a quick restart? Do you enjoy solving problems, supporting customers, and helping users get the most from their ERP and business applications? We’re looking for an experienced Application Support Analyst to provide responsive, customer-focused technical support across ERP and other business-critical applications. You’ll investigate issues, guide users through product functionality, identify solutions, and help ensure our systems deliver a seamless user experience.

Please note: This is a functional, customer-facing application support role focused on product functionality, business processes, and user assistance. It is not a highly technical infrastructure, network administration, or software development position.

What You’ll Do:

• Support customers and internal users through service tickets, phone, email, or chat, diagnosing application and system issues.
• Troubleshoot, repair, test, and fully document solutions, escalating complex issues when needed.
• Provide guidance on product functionality, recommended workflows, and effective use of supported applications.
• Respond to issues that fall outside standard procedures using strong analytical and interpersonal skills.
• Stay current on software updates, product changes, and system enhancements to provide accurate and timely support.
• Provide diagnostic assistance to help isolate the cause of application, software, and system problems.
• Collaborate with internal teams to resolve customer-impacting issues and improve the overall support experience.
• Create, maintain, and enhance knowledge base articles, FAQs, and other support documentation.
• Share knowledge and mentor other team members.

What You Bring:

• At least 3 to 5 years of relevant application support experience, with a record of successfully resolving functional and user-related issues.
• Experience supporting ERP systems or other complex business applications strongly preferred.
• Basic knowledge of financial management and accounting processes, including Accounts Receivable, Accounts Payable, Cash Management, and related finance operations.
• Knowledge of application fundamentals, workflows and business processes.
• Strong troubleshooting, diagnostic, problem-solving, and analytical skills.
• Excellent written and verbal communication skills.
• A customer-first mindset and the ability to remain calm and effective in a high-volume support environment.
• Experience with SaaS or cloud-based applications is an advantage.
• Ability to work collaboratively while also taking ownership of issues from investigation through resolution.

Why Join Us? This is an opportunity to make a visible impact. You’ll work at the intersection of technology, business operations, and customer success—helping users get more value from the systems they depend on every day. If you’re energized by solving challenging problems, improving processes, and supporting ERP environments, we’d love to hear from you.

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About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain. We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.
• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.
• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.
• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.
• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that foster innovation and celebrates partnership.
• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.
• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in.

If you have interest in this or any role- but your experience doesn’t match every qualification of the job description, that’s okay- consider applying regardless.

We are an equal-opportunity employer.